PP buyer protection query

[joz*garage]

I bought an item on a site for my sister on 27th march, paid by using PP

I have concerns because on the invoice it states "Once your package ships we will send you an invoice with a link to track your order"

I recieved no email, called them twice then the answering machine goes off, and also emailed them - no replies.

My question is; when can i open an PP Item Not Recieved dispute? as i'm completely out of touch with this

Cheers. 

[davidc4430]

there should be a delivery date in the ebay purchase history for the item

once the date is past you can open a dispute

[joz*garage]

It wasn't a ebay listing

[davidc4430]

sorry, just realies you bought from a site not ebay

[davidc4430]

i ordered a 2kg bag of cat food off an ebay seller on the 24th march

waited until a week after the estimated delivery date (the 1st)

opened a dispute and got told its the virus, please give it a little longer

still not here.

i will be escalating on the 16th, thats when ebay allows me to.

i have bought from the seller several times, same item.

still, 4 weeks from interstate?

[joz*garage]

I can understand that due these uncertain times

but

It appears they haven't sent my Item at all!

[domino-710 · Accepted solution]

Joz - go into your PP account - click on that payment.

Begin a claim through PP.

No item received.

[kopenhagen5]

Go into PP resolution centre and try to open a case, it should advise you if it is too early to do so.

[joz*garage]

Yep, cheers, it was quite easy.

They said they sent my dispute to the seller, and if i haven't worked it out with them.. I can escalate it before the 5th of may.

[not_for_sale2024]

Just a little tip, if it comes to it.

I have lodged item not received disputes with Paypal which resulted in email exchanges between me and the sellers. On one occasion the seller tried to blame me and denied all responsibility. So on every occasion I emailed the seller back I CC'ed Paypal into the emails and made sure the seller's emails were included along with mine. This exposed the seller and it was obvious they were trying to bully me and were being dishonest. That dispute was resolved very quickly!