EcommerceBytes Blog - Ina Steiner
"eBay is revamping its community area including the discussion boards. The change comes as eBay transitions away from using LiveWorld to moderate its boards. As we report in Monday's news story, eBay was not ready to provide more details when we broke the story last month. Who will moderate the boards - will it be brought in-house, or will eBay outsource it to another company? We'll have to wait to find out.
But we do know eBay is revamping the boards. Certain features will remain the same, but the design will change."
One change that is puzzling is how eBay will designate an employee's post. In the past, moderators' posts were always shown with a pink box - with the new design, posts from eBay employees will be identified by a blue box surrounding the post. Users had always referred to eBay forum moderators as "pinks" - so changing the color seems an odd decision.
Users have already expressed concern over what the change in moderation will mean for the user experience, so hearing that eBay will revamp the community area will likely cause more concern. On a positive note, eBay will move all previous posts to the updated forums.
What do you think of these changes, described here:
http://www.ecommercebytes.com/cab/abn/y13/m06/i10/s02
and what would you change on the eBay discussion boards if you could, and why?
http://www.ecommercebytes.com/C/blog/blog.pl?/comments/2013/6/1370828741.html/1/0#comments
(Warning comment at your own risk, they who must be obeyed or else, are still watching but not for long hopefully)
