I recently sold a dell latitude to a local buyer, he stated it had a defect, i contacted him to return it to be so i could check it, on doing so he complained that that the sensor pad was faulty also the letter S on the keyboard,i checked the item out and found it was working fine with no defects, i meeaged him to let him know that the laptop hardware was working fine,i even ask him to drop by my home so i could show him that the laptop was working okay,i wouldent have a bar of it and want a money refund, i refused a refund now he has taken a open case against me,i have taken a counter case towards him for buyer mal practice, could you inform me what else i can do to settlethis case.
