Can't create 2nd ID. Any suggestions please?

Have filled in reg. form with new id, new email, same password but page goes dark, stays put when I click 'Submit'. Don't know what is wrong.  Any advice appreciated.

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Just had a light bulb moment about this (possibly) - when I originally registered, no credit card details were given as I have never had one. Could this be why I'm getting nowhere now?  It's a requirement now to put one on, I believe. If that is the case, could I use Visa debit card?  Have been thinking about getting one for some time.  Thanks for any comment or advice.