HOW TO CONTACT EBAY

[codiarna]

I have been trying to contact ebay customer service for over 2 hours and just keep going around in circles. Does anyone know of a contact number or email for them. I just want to speak to someone on the phone, and the call back option only allows USA or Canadian numbers.  I am in Australia so it won't let me leave my number. 

[sandypebbles]

There aren't any

eBay Help at the top of the page is how to contact them

Or you can post your issue here (no personal information) and get advice from fellow members who actually use eBay and know the policies

Rather than overseas based cs staff who simply read/type from pre-written scripts 

We are also all in Australia here

[countessalmirena]

Are you trying to contact eBay on eBay.com? It sounds as though that’s what you’re attempting as you mention US/Canadian phone number requirement.

You need to contact eBay on eBay.com.au. The contact link for eBay Live Chat is at the bottom of every Help page. Link: https://www.ebay.com.au/help/home … scroll down to bottom of page.

Phone help came to abrupt stop during start of COVID. There are some circumstances where phone help is available but primarily for things such as when eBay account has been hacked… 

Email is completely useless. It won’t be “read” for days, and even then, not by a human but by a BOT. The replies are BOT-generated and most of the time are not even related to what’s been asked.

Use the Live Chat… and you ma have to be persistent in asking to speak to a live person, as the wretched AI bot “assistant” may be the first option. Just type “I need to speak to a human being” or words to that effect.

If a phone option does appear, it will be Australia-specific.

You might want to try asking your question on these boards first, as the responders here have a wealth of eBay knowledge of policies and how to deal with them and with common eBay issues. If we can’t help, we’ll say so and advise you to contact eBay Live Chat. If you post an issue here, don’t include your full name or any contact information, don’t “name and shame” an eBay user, but you can post the item number of the item in question if it’s a transaction issue. (Not order number as we can’t see that.)

[buddhaful-au]

I need to contact Ebay. They have made it so hard. I have 2 orders that say DELIVERED but They haven't arrived. Every time I put in order numbers it says they are not recognized. Just need to contact someone. Never received any tracking & someone obviously has my goods. Been with Ebay for 10 years. Never again

[sandypebbles]

You do not need to contact eBay to open an item not received dispute. So long as you are within the time limit to do so.

Did you buy on this account, or as a guest?

Not hard to contact, use eBay help at the top of any page and type 'speak to an agent' in the chat bot

But as said, you need to open the dispute yourself

No point contacting eBay for it