I want to change my email address to gmail but I’m having difficulty.

[10amaliayg]

I opened a  Gmail email account some time ago when I changed my telco. I didn’t use it but kept my Yahoo email ac as I had been using it for years. My Yahoo account has since stopped so I want to use the gmail ac. I had a conversation with a consultant this morning who said to cancel my account. I don’t want to cancel my eBay account but just want to change the email address. On the Personal Information page it stated that my gmail address was already in use. It is by me not someone else, I am the same person. I just want to delete the old Yahoo email and just use the G mail account. HELP.

[waterhouse5184]

I have just spoken to the contact center to fix my problem - this is the only way you are going to fix this problem.

you will find that at some time you have unknowingly started another account and ebay has your new email address. This is why you cannot use it. You need to ask them to delete this account - which will free up your new email and allow you to change it in your account. This will take 30 - 60 days.  they are very helpful!

goodluck