Verifying ID

I have contacted Ebay 3 times now ( starting Oct 25th )regarding ID verification, I’m probably one of the few people who does not have photo ID. In my conversations with them they have accepted 2 other forms (verified in chat conversation transcript) , each time I contact them bar the last time they have said my account WILL be verified in 3-5 days, last conversation was 1-3 days. I have funds on hold & it isn’t really a small amount. The item sold was picked up weeks ago. Surely this is theft, I don’t have the item & Ebay has the money for it, to add insult to injury I’m only days away from “ further account restrictions “ …what am I supposed to do now ? I’ve done the right thing even according to them via transcripts.

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Have they ever put you through to a supervisor in live chat?

If they haven't, I think you should ask to be put through to a supervisor because normal CS representatives don't have the power to change anything.