There can be small differences depending on whether you’re using the app or the web portal.
If you’re on the app:
1. Go to the “Orders” menu.
2. Tap on the item you want to update.
3. If you’re sending the item with tracking, enter your tracking number and carrier details — you can even scan the QR code on your parcel label to auto-fill this info.
4. If you’re sending it without tracking, tap on the “Manage Postage” button at the bottom of the page. A menu will open — scroll down and select the “Mark as sent” option to update the order status.
That’s it — your buyer will see that the item’s on the way. You’ll need to make sure you update this within the handling time window otherwise it can affect your stats.
