on 03-12-2024 03:55 AM
This has happened quite a lot. When I hand my packages over the counter, AusPost will scan the parcels but consider the tracked envelopes "not priority" and generally don't scan them. Two situations have occured;
1. The post office scanned it (as I'm friends with the owners) but when it's picked up to be taken to depot, the driver doesn't scan them. Then item is left on "We've got it" until it is delivered.
2. I (regrettably) didn't check my lodgement receipt at another post office that I only use on a Saturday morning as my usual place is closed, the woman behind the counter scanned the parcels I lodged but not the tracked envelopes. She handed me a lodgment receipt but I didn't check it. I see the notifications come up for the parcels, but not the tracked envelope. I check the tracking history and it still says "pending".
Lessons for all sellers on here. Check your lodgement receipts. At least if they've scanned it at the post office, then you've done your part. I have 0-1 day shipping and I think this might affect my sellers account negatively. I'll be contacting eBay tomorrow to see what the situation is.
Has anyone else been in this situation before and how did it pan out?
Always. I use several POs and I ensure they all scan all trackable items.
I don't even look at the receipt. I watch what the scanner scans.
Have never had a problem with tracked envelopes, always scanned and always get the stamped tear off lodgement portion from the rear as receipt and quite often also get a printed lodgement receipt as well.
Any problems with ebay, the tear of portion of the envelope, stamped by AP, is your proof of lodgement.
Just to add, it has nothing to do with priority.
Simple - do you produce the rip off part of the envelope - to be stamped.??
And take it home.
2. I (regrettably) didn't check my lodgement receipt at another post office that I only use on a Saturday morning as my usual place is closed, the woman behind the counter scanned the parcels I lodged but not the tracked envelopes. She handed me a lodgment receipt but I didn't check it. I see the notifications come up for the parcels, but not the tracked envelope. I check the tracking history and it still says "pending".
How can the tracked envelopes show on your lodgement receipt - when they were not scanned - each & everyone of them.
This is a bit of a ' crock '.
Letters are not in the purview of MyPost Business; they only handle parcels. That's why you got nothing from MyPost.
I've never had an issue with tracked envelopes.....on the other hand, tracked satchels have gone from one side of the country to another....pass the parcel, lol