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on 08-02-2023 12:42 PM
What happens if the seller will not supply a return street address for a medium carton to be returned & needs to be sent back by courier (as too large for post) within three weeks & Ebay has closed the return option, how do I take this further. I have asked the seller several times for return street address & they keep coming back with a credit towards next item brought from them. I have searched in Ebay for them to intervene.
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08-02-2023
05:15 PM
I think that many people assume that eBay cases are like PayPal cases, and that if the seller does not reply they win the case. Sadly, it is not so on eBay - as already stated, if you don't escalate a case/ask eBay to intervene after the time frame allotted to the seller to respond, the case will be closed after I think 3 weeks, as the bots assume you are happy if you don't take any further action.
Ask for a supervisor if you contact them via live chat. A normal CS representative will just read from the script and say a closed case cannot be reopened. Sadly though, even speaking to a supervisor is no guarantee they will help of course. As they don't have to, you need a bit of good luck.
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