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Ebay Postage
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on 27-01-2022 02:50 PM
I listed (and just sold) a rather large item. 170cm Long and 1.5kgs.
When I started my listing, the Ebay software filled in all the details for me, saving me a huge amount of time and even calculated the postage (with Australia Post).
Now my item has sold and been paid for, Ebay has redirected me to Sendle. Sendle now tell me the package is too long, they will not take it and neither will Australia Post! I have recived only $25.80 for postage which looks like I may end up needing a courier at a much greater expense, through no fault of mine.
Can anyone please advise me of what to do?
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27-01-2022
04:50 PM
Contact the buyer and explain the situation (that the eBay system has incorrectly calculated postage), asking them if they are still interested if you get a courier which is likely 50-60 dollars.
Or get a quote first.
If they are not, then cancel the transaction and relist with the correct carrier price.
I would probably list as pick up only and sell to a local.
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