Ebay Postage

[cabo389354]

I listed (and just sold) a rather large item.  170cm Long and 1.5kgs.

When I started my listing, the Ebay software filled in all the details for me, saving me a huge amount of time and even calculated the postage (with Australia Post).

Now my item has sold and been paid for, Ebay has redirected me to Sendle.  Sendle now tell me the package is too long, they will not take it and neither will Australia Post! I have recived only $25.80 for postage which looks like I may end up needing a courier at a much greater expense, through no fault of mine.

Can anyone please advise me of what to do?

[gutterpunkz05]

Not exactly  No fault of yours,  you need to make yourself aware of what and how you can ship,  170cm is that far over postage limits, that it is not funny.

[kopenhagen5]

Contact the buyer and explain the situation (that the eBay system has incorrectly calculated postage), asking them if they are still interested if you get a courier which is likely 50-60 dollars.

Or get a quote first.

If they are not, then cancel the transaction and relist with the correct carrier price.

I would probably list as pick up only and sell to a local.

[davewil1964]

If it's that long and only 1.5kg, maybe fold it in half?

I suspect it's a bit more than 1.5kg, given the calculated postage.

The place to determine calculated postage is with the carrier. You would then find that 105cm is the largest AP will deal with. If Sendle also won't play, that means the couriers they broker for also don't accept 170cm. Which means Aramex and Couriers Please are probably out of the equation.