Invoice for international shipping.

[ddjkearney]

I purchased an item 11 days ago (17/12) which required international shipping.  I contacted the seller at the time of purchase requesting a total.  I was advised by the seller (18/12) that I would recieve an invoice from the global shipping program (I have never come across this before). I then rec'd an Ebay message requesting payment.  Later the same day I informed them I was still awaiting an invoice.  I received no response to this email and no further correspondence to date from the seller.  The following day (19/12) Ebay sent email requesting payment.  I beleive this is an automated process,  I was still unable to pay as the error message reads "either change your shipping address or contact the seller for a shipping estimate".

On Christmas Day I rec'd a message from Ebay informing me that the seller has opened an unpaid item case and that I have four days in which to pay.  As I was away at the time I was unable to respond until two days later (2712) when I sent an email to the seller informing them that I am still waiting for the global shipping program to send me an invoice.  I am concerned as apparently the unpaid item can result in restrictions being placed on my account and this is unfair as I am not at fault.  I am supposed to pay for the item by tomorrow.

[lyndal1838 · Accepted solution]

I have no idea if you have started anothyer thread and received an answer to your question but have you tried going through Checkout again.

Often the invoices are updated with shipping costs but the invoices never come to your inbox.  The only way to find it is to go through Checkout.