I purchased an reconditioned alternator with a regulator fitted from a seller on ebay. he has sold well over 4,000 items and has a feedback score of 99.1 percent. The first time the seller sent the item it was returned to him as the name and address to be delivered to had been scratched and torn off. He paid over 30.00 for express post on the item. he sent me a replacement which the regulator was damaged, smashed into many pieces. He immediately orgainsied a regulator to be sent down from welshpool in my state via quick express. The alternator was fitted and taken to a garage to be tested and the garage informed me the whole alternator is damaged, it cannot be repaired. The alternator was packaged in about 3 inches of bubble wrap, I had to use a box cutter to open the wraping. It was definately well packed. Our local small town post office reckoned it was not packaged correctly. This person has sent over 4 thousand parcels via Aust post, it is their business to know how to post correctly and thehy did. also, the post office did not inform me I had the right to refuse the parcel as the goods were damaged. The garage informed me of this. In this instance, who files the damged goods claim, myself or the seller? My seller has already lost a lot of money due to Australia Post on this deal and it seems unfair they should be penalised by a degenrating postal system. For the amount f damge the regulator took, and taking into account the damage done to the regulator and the heavy duty metal grade material it is made from, the only way for the damage to have occurred would have been being dropped froma height or slammed directly onto something. I use to wreck vehicles in the past and sometimes we would smash things to get them apart for scrap. I know how difficult it is to break a regulator and damage an alternator. all answers will be respected and replied to. Thanks, laurie.
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