Refund

[golfraster]

I had a refund request was approved for a purchase not as advertised. The item was sent to the seller and delivered according to Ebay, with a refund to follow within 2 days.   Ten days later no refund,  where do we go for help next?? Any advice, thanks

[countessalmirena]

Assuming you opened a dispute (aka refund request), you will have the option to ask eBay to step in.

I hope you opened the official refund request and sent back the item using the label provided, ensured that the tracking number was recorded in the dispute, and thus the delivery status was shown within the dispute.

I hope you have not closed the dispute.