Seller not refunding for returned product

[jegataru]

Hi,

I made a purchase of a citizen watch on eBay and paid for the purchase using Paypal. When the watch arrived the watch box was damaged and the build quality of the box was very bad compared to a similar citizen watch with the same mechanism I had purchased from a different (trusted) seller a month ago. Also, the seller failed to stamp the warranty card with his details. 

I did some research and found the seller's company listed on the productreview.com website:

https://www.productreview.com.au/listings/entique-systems

There are numerous reviews claiming the seller is an eBay scammer who sells refurbed products as brand new and falsely claims that the products are under warranty even though later on when customers try to make a warranty claim they told the product is not covered by any warranty.

After reading all these reviews I decided to request the seller for a refund and told him that I would be returning the product. I posted the product back to the seller and sent it with registered tracking. The tracking indicates that the product was delivered and left in a safe place but the seller is claiming he did not receive the returned product. Based on the reviews of the seller on productreview.com I feel like this seller actually received the product but is claiming not to have as this seems like the sort of scamming behavior this seller engages in based on other customers' reviews.

Can eBay please help me get my refund for the product I returned?

[katistrophik · Accepted solution]

Open INAD in Paypal, you will be advised to send the item back and when they make this request upload the tracking details you have in to the dispute.

The dispute should close in your favour as Paypal only require proof of sending - you should then receive your refund.

If the seller tells you they can not refund until the case is closed DO NOT believe them, just let the case come to it's end, have no further contact with seller and leave the negative feedback even if they ask for a revision.

[flybuy6 · Accepted solution]

Hi I payed and recieved an iten that I want a refund for and it was on a Ebay sight and they wont respond to my Request. Sue Cameron 0448292388. ntcacl@bigpond.com. it was for a whipper snipper from Sydney seller for $294.00. Could you help me please before the 90 days.

[papermoon.lady · Accepted solution]

Hi, you shouldn't put your personal details on a public board. At any rate this is just a board for discussions and people can only give you advice. If you need help from eBay, you will have to contact them via live chat. Was there something wrong with your purchase? Why do you want a refund? If you just changed your mind, does the seller accept returns?