I was sold a counterfiet iphone 5s on ebay from <Removed> I would like to know how I can get a refund on the counterfiet product as I purchased it through PayPal. Please advise me as to how I get a refund. Please find belwo, report from Apple Shop.
Thank you for visiting the Apple Store. Below is a copy of your service record. Apple Store Charlestown 25-Jul-16 (61) 2 4032 5800 Genius Bar Work Authorisation Repair No: R202603514 Customer Information Product Information TRACEY-LEE HOWIE Warranty Status: Out of Warranty(OW) AUS Model: IPHONE 5 Date of Purchase: Serial No: C39L137QFH1H Problem Description/Diagnosis Issue: Customer presented device that was sold as "new" online, However the device has been refurbished as the original purchase date is August third 2013. The device has several faults including the bottom microphone not working. The serial number that the device has been sold under does not match the size and colour of the unit presented. Therefore the device is almost completely counterfeit. Steps to Reproduce: observed the issue Cosmetic Condition: The device has suffered some damage and has cracks on the front glass Proposed Resolution: Have advised customer to open dispute in regards to the age of the device. Resolution: Service Denied Reason: Unauthorized Modification Employee 516822708 Repair Estimate Item Number Description Price Amount Due Customer KBB Total (Tax not included) $ 0.00 $ 0.00 The above estimate does not include applicable taxes. Taxes will be calculated at the time of payment. By signing below, I agree that the Repair Terms and Conditions on the reverse side of this page will apply to the service of the product identified above; Apple is not responsible for any loss, corruption or breach of the data on my product during service; as loss of data may occur as a result of the service, it is my responsibility to make a backup copy of my data before bringing my product to Apple for service; goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. Repair Terms and Conditions can be found at http://www.apple.com/legal/sales-support/terms/repair/retailservice.html.
Kind regards
Tracey Howie
howie-mob
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