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How can I contact eBay for resolution.When my seller has removed the item & it is now faulty.
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on 29-03-2020 07:55 PM
My Seller is avoiding answering a return request on a faulty item (a TV that has failed after 10 weeks from purchase & just 3 weeks use)
I am unable to request a resolution as a buyer because the seller has removed the item from the purchase list as it is apparently outside his return dates.
Under Consumer Law, I believe a faulty item in less than 12 months is due a refund.
How can I get EBay involved to assist in resolving this problem?
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11-05-2025
04:17 AM
Consumer Law (Australian Consumer Law):
If the seller is a business seller (not a private individual), the Australian Consumer Law (ACL) provides certain guarantees for goods and services, including that they are of acceptable quality, fit for purpose, and durable. However, these guarantees may not apply to transactions between private individuals.
Warranty will depend on whether the seller is a business or private seller
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