on 20-08-2025 11:09 PM
Ebays policy states that ''If the returned item is used, damaged, missing any parts, or is damaged in transit because it wasn't packaged correctly when the buyer sent it back, the seller might deduct from the refund to cover the loss in the item's value''.
My question is, does this apply to INAD returns as well? I've scoured the help pages and can't find if INAD returns are included in this policy or not.
Exclusions and special coverage when the item doesn't match the listing
The buyer returned the item used or damaged
Covered:
Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer.
See our Condition of Returned Items Policy