Don't agree with buyer wanting a refund

[123-cavaliers]

HELP !!!  I sell personalised kid's placemats and in my ad. description, describe them as they are ... double laminated etc. I've sold heaps of these and not ONE complaint, always good, happy feedback. Now a buyer wants a refund for (3) she bought, saying (quote) "only a laminated bit of paper". These are not, I use good quality photo paper and as I said, they are double laminated with coloured rubber corners on the back to prevent slipping. Either I fully refund her, or request a return (where I have to pay the return postage...doesn't seem fair at all). Apart from that, I sent (9) FREE sticker sheets for the kids, which is nothing, but it's mainly the principle of it all. What does everyone suggest I do ??? ... (thanks in advance).

[twyngwyn · Accepted solution]

I have looked at your placemats & find them clearly defined....if she opens a case for NAD, I think she would lose......some buyers are NEVER happy....get used to it!