on 26-04-2021 03:53 PM
I listed 4 items well bellow cost that weigh 5kg each. The postage was $16, which is the cost of sending 5kg in satchel. I do not know how it happened by somehow it shows as postage $16 and further items FREE. So, somebody bought 2 and paid only one postage. I did not select that option, none of my other items has that option. I cannot see how to unselect it. HELP
So the 2 items are not on the same listing I gather. I find using the satchel/box postage option may be an issue instead of selecting just aust post standard parcel.
Otherwise see if you have set up any postage discounts in your selling options.