Extra items free postage

[*kazumi*]

I listed 4 items well bellow cost  that weigh 5kg each.  The postage was $16, which is the cost of sending 5kg in satchel.  I do not know how it happened by somehow it shows as postage $16 and further items FREE.  So, somebody bought 2 and paid only one postage.  I did not select that option, none of my other items has that option.  I cannot see how to unselect it.  HELP

[*kazumi*]

Thanks everybody, but it must have been eBay glitch.  The function is back.  It is located between the postage cost and the square to tick for free postage.  I tried everything; revise, or do brand new listing, and it just was NOT there.  Later on I did again have a go at new listing and it was back.  Thankfully the buyer was lovely, and I just refunded the cost of the item and relisted with the proper postage.  The buyer has an option to buy or leave it. 

[katistrophik]

I am not a seller as you know, so I googled and probably got old info - but go to this site and see if anything would help fix it for you, a pretty quick read.

https://support.omnivore.com.au/support/solutions/articles/17000040660-how-do-i-set-up-free-shipping...

[eol-products]

So the 2 items are not on the same listing I gather. I find using the satchel/box postage option may be an issue instead of selecting just aust post standard parcel. 

Otherwise see if you have set up any postage discounts in your selling options.

[*kazumi*]

No, I did list them in one listing, and no I did not set this in my preferences, as all my other listings do not have that option for extra items free postage.

[*kazumi*]

This is what the postage section at the REVISE mode looks like

[gutterpunkz05]

Use  revise item, and change the postage details there.

[*kazumi*]

Yes, that is what I have been trying to do, but I cannot see anywhere that I am offering the free for extr items. I cannot see where the option is selected or unselected in my listing.