How do I have an inaccurate buyer review addressed?

[peterdunne1948]

A buyer bought an item from me that he wanted to return because he said he ordered it by mistake.  I messaged him through eBay that I had done the same thing and that the way out of it was for him to put it up for sale himself.  I had bought it on the "no returns" condition and had sold it the same way.  He negatively reviewed me saying I hadn't even apologised.  This issue is more than 90 days old so eBay don't seem to have a mechanism for me to challenge it. I can't find a way to talk to ebay about this even though they listed the review without giving me a chance to respond to it, except for my message to the buyer.

[shoppingbag* · Accepted solution]

You are not obliged to accept a return because someone ordered the wrong thing. I have read the negative feedback, and it would not put me off buying from you, as anyone can see that it is their mistake not yours, and the feedback was undeserved. The stupid comment they made about you not apologizing, I think they owe you the apology. It is too late to get the feedback changed, and the buyer would have to agree to change it anyway, which they would not do. Just put them on your blocked list and move on.

[peterdunne1948 · Accepted solution]

Thanks Shoppingbag. You are right, I should just move on. Nice to get your acknowledgement and view. Not being a regular seller on eBay I didn’t think to look at the review until the next time I wanted to sell and found my rating was less then perfect. Seems unfair but people only need to look at the review and my reply to see the reality. I appreciate you taking the time to respond.

[lyndal1838]

How is the feedback inaccurate?

You have told the same story as the buyer so that indicates it is true.

I was going to suggest using the followup feedback to give the correct story but you have done that already.....that is, ebay has given you the chance to respond to it.

It is too late to do anything now although I doubt that ebay would have removed the feedback at the time.....they take the view that it is the buyer's perception of the transaction.

[padi*0409]

It probably is too late to ask for the neg to be removed, it will however drop off your feedback rating after 12 months.

Perhaps in the future offer a refund just on the item price (not initial postage) after they have returned the item to you at their expense, then you could resell it as your are already a seller, whereas the buyer may not be a seller already.