I closed an unpaid item dipute yesterday and received email advising of a real tragedy in the family. How do I help this biuey?

[kayedonproducts]

I hope somebody can help me as I'm sitting here really upset & can't go to bed as I don' feel like sleeping.

A long time buyer with good feedback bought an item from me about 11/72012 & sent email to advise payment would be made by Bank acoount.

I waited some time, as I was not well myself, and sent a couple of emails reminding of payment but received no reply.

I opened an Unpaid Item Dispute 11/8 and after no response, closed it yesterday, 16/8.  Last night (16/8) received an email from buyer apologising for delay & advising there had been a murder in the family, and would now pay.  I then received another email straight after as buyer had received notification of unpaid item dispute against them.

I do not want to cause this buyer any problems, but on reading eBay's policies, it seems only buyers can as for strikes to be removed - have I intepreted this correctly?

I feel so bad, as my instincts told me there was some problem, but because of no contact (couldn't find a phone no.in white pages & didn't think to contact eBay for contact details) thought it best to just end the dispute.

I believe this eBayer, as the items bought would not be purchased unless wanted.

Am I able to contact eBay and ask for strie to be removed?

[*sparklz* · Accepted solution]

Sorry but with all the stories you hear it is hard to believe them.

Have a look through their purchase history and feedback.

See if they have purchased other items or left feedback for others while they claim they were unable to pay you.

Once the payment has shown then tell them they can appeal the strike to have it removed or you can call ebay and tell them payment has now been received.

There is so many stories buyers give for non payment but their problems are not yours. I know that sounds harsh but sellers hear too many excuses.

They might be telling the truth but they might not be either.