I have a complaint. I sold an item today, the item to be collected from me. When the sold reply came

nevjwest
Community Member

I entered a sale fr the item to be collected from me. When the sale reply came in, you had assumed I was sending it at my cost via some crowd called Sendle-never heard of them. How come? I expect the buyer to pay the freight, not me. What is going on?

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As Sandy said, you 2 options on your listing -

 

1. Free local pick up

2. postage $19.20

 

looks like the buyer wants the item posted.

 

if you don’t want to post it you need to cancel the transaction, use the reason « problem with buyer’s address » and you should get your fees back.

 

if you relist the item, make sure you ONLY select free lock pick up.