I have for the first time have a buyer who wants to return from a item from overseas

[southern_cross_memorabilia_4u]

Hi, I have a UK customer wanting to return a item because they don't think it is genuine. So I have accepted the return but don't know how about sending the buyer the return postage costs. Can any one please let me know what is the best way to go about doing this, thanks in advance

[katistrophik · Accepted solution]

If you know it IS genuine, can you prove it to your customer and paypal?

Checked your FB and you have a great record, so I certainly wouldn't be accepting a return which sounds more like a change of mind

edited to say - just cheked and you have 30 day returns, so I guess you have to accept. Hopefully another international seller will be aloong shortly to assist you, I am uncertain how O/S returns work, sorry

[southern_cross_memorabilia_4u · Accepted solution]

Thank you for your help. The item came with a COA from a AFTAL member in the UK who is very well known and very trusted in this business and I have been dealing with for over 11 years. AFTAL stands for Autograph Fair Trading Association Ltd which they try and prevent fake items and non genuine items from being sold.

The buyer had PSA/DNA which are similar to AFTAL but mainly based in the USA and their opinion which the buyer showed me said in their quick opinion the signature is not genuine. But yea I am ok with the return but eBay couldn't help because the buyer is overseas. I have asked the buyer if he has a PayPal account, I am waiting for his reply.

[padi*0409 · Accepted solution]

Normally for returns the seller would only refund the postage after receiving the item back in it's original condition, otherwise the buyer could send back a completely different item..

[southern_cross_memorabilia_4u · Accepted solution]

The way I understood what eBay told me was because the buyer said the item might not be genuine regardless even though I know the original seller well and he doesn't sell non genuine memorabilia I must send the return postage costs up front then once the shirt is returned then I pay the full refund of the item/shirt plus the original postage costs on top

[padi*0409 · Accepted solution]

Fair enough, if that's what eBay have told you, but beware of the buyer trying to do a switch on the item.

[southern_cross_memorabilia_4u · Accepted solution]

If he sends it back and it isn't the same shirt I would inform eBay and not give the full refund

[davewil1964 · Accepted solution]

Good luck with that.