Sending options

I sold an item and sent by your new company you are dealing with "Sendel" and they have not received it as yet, why so long and why are there no other options to send?  Not impressed and will not buy on again if there is not option on sending.

 

 
Order status: Paid
Item ID: 255196421335
Transaction ID: 2846548325015
Order number: 21-07848-59310
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Sendle is hardly new. eBay have been pushing them for several years.

 

Let me guess - Sendle were cheaper than Australia Post, so you decided to make  extra profit.