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Why does Ebay keep selling fees for items they refund after a dispute (tracking showed lost)?
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on 14-02-2023 08:05 PM
I sold an item and was charged $34 fees. It was sent with tracking but never received ( AusPost tracking just shows a dead end). Ebay ruled in the buyers favor and refunded but they keep their fees.....
I am out of pocket for the item, postage and then $34 selling fees. Seems very unfair.
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14-02-2023
08:23 PM
it does seem unfair that they keep the fees and they do it because THEY can't lose money. If Oz post lost the item then you will need to contact them for compensation, hopefully you'll be able to get back postage and item costs. You will need to first submit a missing item request https://helpandsupport.auspost.com.au/s/missing-or-lost-item.
if they can't find it there should be a link on that page for compensation. It might be worthwhile asking them to compensate for the fees as well ( you will need proof) but there is no guarantee that you will be able to get compo for that. Best of luck!
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