eBay

celiarose01

If goods are not collected after a couple of weeks - can I keep the $ and re-list? What is a reasonable amount of time to keep large goods?. I have stayed home all weekend for the person to collect but does not seem to be able to organise

michael_cullis

I have forgotten how I used to add an audio clip from eCommercePlayer to my listing. I have done what I seem to remember doing months ago but this results in a button being placed in my listing which prompts the buyer to right click on an Adobe Flashplayer logo. When I do this nothing happens! Is eCommercePlayer one of the active content programs which will no longer work on eBay?

mousey311

Just curious, why doesn't this notification preference work anymore. So over ebay, getting less services and paying more fees. Ebay used to be great, now people go to the the trouble of sniping, screw up a good auction and don't pay, it used to be an embarassment to be a non payer, nowadays the new ebayer doesn't give a toss.It's doing my head in. Think I will look into Gumtree or is that just as bad now. Rant over.

hutchhjm

Hi. A number of items, shipped to the respective buyers (with tracking), are showing "sending is overdue". One item NOT sent yet shows the same message, but the buyer requested sending the item after 13 June 2017. Those sent, were sent within 2 business days, so why the 'sending overdue" message. What can be done, please, as this could upset my good record? Thanks in advance. hutchhjm

quickorder

A customer simply opened the case because he/she did not receive the item. There was no prior contact via messages but only dispute opened instantly. Logically, I provided evidence of delivery and further tracked the item via Australia post to determine that the item was successfully delivered via Safe drop Despite providing evidence of delivery to the buyer, the item is still deemed missing. I understand things like this can happen therefore my next action was to advise the buyer that I will be contacting Australia post to file a missing item claim and we can have a new item processed for dispatch or a refund issued. I issued the tracking number twice to the buyer, stayed in contact throughout the dispute, suggested what may have caused this and also offered a straight forward resolution but within hours of my last message to the buyer an Ebay representative was requested to help, and only within minutes the final decision was closed and favored for the buyer. So despite providing evidence of delivery with a tracking number how exactly did Ebay help in this situation? The representative was to understand the situation and help both parties. Instead, I was given " We didn't receive valid proof of delivery from you " How does this make any sense ?? Oh, and this totally f's me up from Top rated down to below standard. Suggestion to appeal or build my account to good standing would be appreciated. Thanks guys!

reiners

Hi i listed a Prada handbag which was removed and says violation ,Not sure if i listed it wrong could you help me with this

sellaellapeace

I am a casual seller on ebay and now only list a few things per month. however ,I buy a lot of things and was wandering how the new tax laws will affect me. ? thanks

ns668245

10% tax on the 10% fee Ebay charge for postage cost then the flow on to PayPal's bit will make a tranaction a bit costly for some buyers I think..O well ..it was great while it lasted .

roboriginal

The email I received says that ....From 1 July 2017, Goods and Services Tax (GST) will apply to fees on eBay.com.au, due to new legislation in Australia (the "Netflix Tax"). Is this accurate? I have read the ATO site and it seems to be about GST on purchases from overseas, imported goods. The problem is for a small user like me another 10% on top of all the current high ebay and paypal fees and charges which includes their fee on postage pricing will probably mean that it will not be viable to continue to use ebay. Are there any other ebay users considering shutting down their accounts if this is correct?

qldnightowl

How much do i pay ebay if my scooter sells Regards Karen Do you have a number i can ring and ask please.

tfh18

Hi there, I listed a glass item as pick up only, for obvious reasons. Last night, as soon as the auction was over, I sent an email asking would she be able to pick it up, given that she was located in another state. No reply - and then she paid for it! I've sent another email today including my phone number, saying perhaps it was an oversight on her part, and I'd happily refund her. Still no reply. I know it's still early on, but I'd like to solve this issue without getting negative feedback. I've checked my listing which clearly states "Srtictly Pick Up Only". i then checked via the eBay app (I did not use the app to list the item) and under "Postage" it says FREE POSTAGE and under that, it states "Local Pick Up". Under the section "Posts to", it says "Will not ship - Buyer must pick up" Please see attached screenshot. I'm not sure what to do. Can I cancel the order and refund her? The buyer has a score over 700, so in my opinion, she is an experienced eBayer. Thanking you in advance for your advice. tfh18

yoda007

Last night a buyer told me my description was incorrect for the Valet razor blades. I checked desktop, it was fine, ipad was fine. Mobile phone showed photos and description for earrings!! I checked the decription under revise item on my phone and it was correct but when listed it showed earrings. Since then I have found a significant number of other items affected. I have rung ebay and they said they have a few other sellers reporting same thing. So check your listings on different devices. Without the buyer alerting me I would not have known. The next thing was my sold page, BUT only on my desktop! One item has completely disappeared off the page. Another shows a silver locket sold instead of razor blades. Ipad and phone correct this time but not main computer....doing my head in!!!!

hanako4414

Hi, please help me to finalise re-listing the items - no issue with the payment option I believe...so I don't know what is wrong.

0408robertj

Hi All, I listed an item on ebay. DVD Movie. The item was sold. Purchaser has advise that I did not disclose it was a Ex-Rental. All our sales are Ex-Rentals. I checked the listing and under the listing; Item Specifics: Former Rental : Yes I've conveyed this to the purchaser, the purchaser advises still that it was not disclosed. To complicate the matter I forwarded the wrong item, which I'm more than happy to replace. The purchaser is returning the item, I'll reimburse postage. The purchaser doesnot want the correct DVD Movie sent to him because it was an Ex-Rental, Hence, I would like ebay to confirm whether the listing is correct as to discloser " Former Rental: Yes. I'm prepared to reimbuse the purchaser for the purchase if the listing is incorrect, but I think not. Your thoughts ? Cheers Robert

pelicancourt

I cannot work out how to show postal charges when I want to send an item as a large letter

aldooz

I had for sale an item which was pick up only, the buyer would like me to send by post, it seems I cannott alter the invoice to add the postage, is there a way I can do this?

colourfulmats

How do I edit photos so they don't appear upside down? Thanks Lucy

capesydney

I currently have my store on holiday whilst ungoing medical treatment. Buyers are still able to buy items and all the appropriate messages are in place informing buyers that there will be a delay in posting. 2 buyers have ignored all these messages and opened cases for non receipt of items. Surely eBay shouldn'y allow cases to be open whilst a store is on holiday?

lomas.naturescape

I'd like to offer buyers a choice of 12 x images of a baby koala as ǐndividual prints, with discount for multiple prints, and as a full series collection. If I include all 12 images in a single listing, variations in size, format, print media & price results in 144 items & confusion. Is there a way of 'grouping' all images to satisfy all options, or to simplify, create a listing for each & explain the multiple/collection options in description? ... appreciative newcomer.

prej2004

I have been watching a coffee machine for a Buy Now price of $899.99 while getting the money together for purchase. With 17 days left on the specified sale period the Buy Now price was changed overnight to $1,999.99 Is this an acceptable practice for sellers?

hestays

I've previously searched eBay for items and have found that some listings show how many of that item has sold aready. Is there anyway of doing this on my own listings?

swannof111

Hello, I have provided my bank account details for the purposes of using them as a method of payment, however, whenever I try to list the item, I get the following message: "We noticed that you don't have a payment method set up with your eBay account. As soon as you take care of this, you'll be able to list more items". So I click on the link to provide my banking details (again) but I end up with the same warning message, and therefore seem to be going in circles. Are you able to provide assistance on how I can overcome this? Thank you, Geoff

geogaat

hi, my drop down menu stopped working all of a sudden...search by best match, lowest price etc, has just stoped working.. i see "javascript" appears in bottom left hand corner, when i scroll over non working drop down menus... i uninstalled my java, and re-installed new version, still nothing...i have 3 browsers, firefox, ie, and google chrome, but none work.any help would be appreciated

*kazumi*

Over the past 6 months I have noticed very strange tracking info from China. It looks as if the parcel, worth couple of dollars, is scanned 10x a day. Then 2 parcels from 2 different sellers (worth about $50 all up) went missing, and I printed out the 2 tracking infos, and when I put the two sheets next to each other, I noticed that both parcels were posted at exactly the same time to the second, and then scanned number of times both at exactly the same time and the same places, until they got on Qantas flight 123, at the same time, and were unloaded and then arrived to Australia Post sorting centre at exactly the same time again LOL Obviously scheme to feed fake info to the buyers. AP they also told me that nobody scans parcels getting on and off planes. This week I have another fake tracking, and I am furious. I wanted to buy small present for my granddaughter when I go visit her on Friday. So last Thursday I looked for something she wanted, but having only week I looked at ones located in Australia. If I wanted one from China, I could have got exactly the same for about 20 -30% less. So, i bought it from somebody in Sydney expecting it will be posted within 24hours as they stated, and it should be here by today, tomorrow the latest. Then I saw the tracking info: HOW on earth does something in Shenzen get approved by AP? Frankly, eBay is becoming unworkable; you cannot tell where items come from, and all the multiple choice listings with one unrelated item 1/10 price of what I want makes it impossible to search by price. I keep reporting them and nothing happens.

Anonymous

What do you do when buyers and sellers don't bother to leave feedback for you ? It is SO frustrating when I leave feedback for people that I have bought from, and sold to......only to never receive feedback back from them !! Is there a way of requesting feedback , without sounding too pushy ?? If people left feedback ( as they should ) my feedback total would be at least 50 more.....with 3 that I am waiting for in this month alone !!

*kazumi*

I just sold piece of furniture and the buyer immediately paid by PP. Yes, I know, totally my stupidity; I usually put in large letters CASH ONLY, but I left it out on this one. But it was listed as pick up only. The PP receipt said: "This item is eligible for Seller Protection. To remain eligible, ship the item to the address confirmed below. We recommend using a shipping method you can track. Please note, items delivered in person or to a different address are not covered by Seller Protection." what the hell, I thought that they used to say that items listed as pick up only do not have buyer or seller protection. I have refunded her, and asked her to confirm she will pay cash on pick up, and haven't heard. I thought there was NO buyer or seller protection on pick up only items. What is the situation now?

*prestigeexcellence*

Hi dear eBayers. I've come across a situation where I am highly suspicious of a buyer making false claims. It's regarding TV/Entertainment Unit Cabinet. This buyer initially contacted us after placing an order, asking for the driver to call before delivery. Then after the item was delivered, she sent a message saying the product is not what's shown in the photo and would like to return for a refund. Knowing the product sent was the same as what was advertised, I asked for some photos to verify, 2 weeks later she messaged me (yesterday) sending a photo (attached) showing a damage on the product. 1. The damage looks to be made by the buyer after she received it, the wood has been chipped. 2. If there was a damage why didn't she tell me in her previous message? Surely she had assembled it since she claimed it was not as advertised 3. She also claimed the product is of cheap quality, which is unusual because eventhough the product is not of the highest quality, it's certainly above stanard. My thoughts is either this buyer has had buyer's remorse for whatever reason, and is looking for a way to return the product (which is a large bulky unit) and get me to shoulder the shipping or she is trying to take advantage of eBay's return policy and get free money. By the way I have checked the buyer's feedback score, she hasn't made a lot of purhcases but about 1 in 3 feedbacks left for other sellers have been either negative or neutral. I'm usually happy to rectify these situations with buyers directly as I understand it can happen from time to time where the item gets damaged in transit or has minor faults, but this buyer is certainly setting off alarm bells especially as this is a $305 product. I'm not too sure what to do with this buyer at the moment. I'd really appreciate any thoughts/advice from anyone else who has perhaps encountered similar situations or might be able to help. Thanks in advance!

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