eBay

I have purchased some shoes which were listed as Size 8 in the listing header, item specifics and item description.   When I paid for the item and it arrived the box says US Size 8, which is actually Size 6.5 in Australia.   I was purchasing from someone in Australia on the Australian ebay site of a Size 8 shoe so I believe the seller is in the wrong here and should accept a return of the product.   They dispute this and state that the box says 8 and the shoe brand is American and they have followed the ebay listing rules.  I can't seem to find anything in the rules or guidelines regarding chothing / shoe sizes or anything.   Can anyone advise if there are any rules or guidelines on this issue, and if the seller is incorrect? ... View more

I have no idea of what a item is going to cost until it is sold.  I am closing a shop and have around $300,000 worth of gear to get rid of but need to look at costs involved in selling it off. If it's 20% of the valus, it's simply not worth it! ... View more

I  want to advertise stock i had been selling six months ago i would like to use the same pictures i need to change my pass word also my email adress is <Removed> ... View more

when checking my on line list adds make my comp jump around ... View more

Could someone explain how I can reprint a buyers invoice ... View more

I Have had a request for delaying payment for 4 days after the end of the auction, is this acceptabe? or risky? Thanks ... View more

I accidently posted the item before it was paid for. The person hasn't paid and is not answering any of my messages. I have been to the resolution centre and they are not answering that either.    I know it was my stupidity but is there anyway to get the person to pay or have them recognised as not paying so other sellers can avoid selling to this person? ... View more

I listed perfume for sale and clearly showed it was pickup only from my suburb, with no post allowed. Twice people from interstate bought it and now I keep getting reminders to submit feedback on sales I have had to cancel. Why is feedback even an option if the item is cancelled due to buyer error each time? It is frustrating enough as a seller when people ignore the conditions of sale.  Anyone help me to remove the feedback option please? Thanks. ... View more

I recently listed an item (Chest of drawers) and sold it. The buyer is due to pick up the item tomorrow night but they have contacted me asking if I would be inclined to cancel the order because they have realised that they incorrectly recorded the measurements that I had listed, meaning that the chest of drawers is significantly smaller than they had previously thought and will provide less storage space. They have been very polite but I was very happy with the sale and am reluctant to cancel it. Has anyone else had a similar experience? Any advice? ... View more

Hi. As stated above  these two sellers are claiming to be selling %15 Lugol's solution. There are two problems here. One is that it is illegal to sell over 55 Lugol's solution in Australia  the other is that it is false information. They are actually selling %5 but claiming %15. I one lot of corrisspondence from wpproductas he quoted saying  " well other companies were lying about it so I got on board and did the same thing ? "   I have all the recored emails.   ... View more

ebay have changed their format for selling, when i was doing the ad, there was a private button so i ticked it, does that hurt my selling capacity on there ... View more

I've been seaching all over ebay and google, but  I can't find clear "black and white" answer to what happens to FINAL VALUE FEE for items which are listed BEFORE opening a Store, and sold AFTER. Logically thinking if should be lower fee based on Store package subscription. If not, it means a seller has to list items again after opening the store. For example, I listed headsets on 15th June....on 18th June I decided to subscrible for a Basic store package. Headsets sell on 20th June. What final value fee I would have to pay? I'm not particular about exact % figure, it's more of a question of whether it would be fee as an individual seller I was before opening store or ebay store %. Thank you. ... View more

Dear Sir/Madam I have put a wheel alignment for sale in bid and the buyer won the bid, but now he said he does not want it any more. So I have not received any payment, but Ebay has sent me an invoice (Invoice No. 063016-9889403010058) and wants to charge me 250$. So I would appreciate if you ignore the invoice and release the item again for bid. Kind Regards, Massih ... View more

hi, I make order over $200 on 29/06,  when I can receive $50 ebay voucheer?   Thanks,wendy ... View more

Hi my name pissanu. As my topic I would like to cancel account on eBay because I got the seller invoice fee from eBay every month due to I pressed the wrong bottom from product selling but I did not sell out any product yet that mean I did not get any money from anyone maybe it my fault but I do not know. Ok, I already paid 69.30 last month and I still get invoice after that even I am not sell anything so I want to cancel this account because I do not want to sell any product and I do not want receive any invoice.   please help me in this issue.   this is my information   ebay used Id emparinya11        if you want  more informatiom please contact   thank you so much I do not know how can I do.   Em ... View more

I received an email from <Removed> in regards to a couch I have for sale on ebay. They have told me to email them as they dont check their ebay account often and when I did they asked for my account details and address and said they would buy the couch and send a truck to pick up the couch once the money was deposted. There had been no other discussion at all in regards to money or anything so I have no idea what amount they were intending to depost. When i asked that they purchase the couch through the correct chanells if (they were interested) on ebay they asked if I had a problem giving them my paypal account details and address, to which I replied yes ebay is there to protect buyers and seller and due to the way of the world today I would like them to place a bid and go throught the correct process. They never replied to me then. Can you please look into this for me as I am worried they can get my account details anyway. I have attached the email conversation trail for you to peruse.   Thank you for your help in this matter Debbie 14362 ... View more

  I am having trouble loading up a new logo (image) on the buyer's invoice. I have an existing image that I would like to replace. The best I can do is uncheck the box to have the old image appear on invoices. Can you please help. ... View more

When I go to "Manage communication with buyers" screen, there is no option to "Add a Message" to any of the automated emails that are sent out. I only see the "Enlarge" button (see screenshot attached). Does anybody have any idea why this is happening?   Thanks for any help!   ... View more

buyer bought item as is where is, and now wants a refund i do not want to refund as he knew what he was buying and i tried to help  No refund   Dave ... View more

buyer purchased a 70yr old beautiful vintage fur jacket from me more than a month ago. has just instigated a return (unreasonable and unwarranted in my opinion but that is not the issue) . the lady has now agreed that i can refund her $100 and she keeps the jacket but that was AFTER i agreed that she could return it for full refund. i dont mind letting her keep it and give her a $100 refund (i just want to get rid of this issue it is stressing me no end).. however.. now that the refund has been offered i cant find a way to give her a partial refund rather than the whole lot. ive asked her to cancel the return so that i can just send $100 to her paypal account. assured her that i am reliable and honest however she wants the refund first and THEN wants to cancel. after the hell she has put me through combined with the fact she has virtually no feedback i am reluctant to refund first. can anyone suggest a way around this before ebay automatically refunds her the $220 AND she keeps the coat? help! ... View more

Hi,   Is there a spread sheet (or link to) of all Ebay category names and numbers for Ebay Australia?   Cheers,   Neale   ... View more

Hello there,    I've listed my first listing a few days ago just with 10 items limition. I tried to find a way to increase my item and for this perpose I clicked on "Request higher selling limits". But the big problem for a first time seller is terms of that which said:" 1- Make sure you have another eBay account with a higher selling limit." and I don't have another shop with a higher limit. Is there any way to increase this limit for me?    Thanks,  Dariush  ... View more

I am going to "add or remove options" in the "Choose a Format and Price" section and ticking the "reserve price" box but nothing is happening. 😕     ... View more

how do i promote my store ... View more

On April 18, 2016 Australia Post changed its options for international postage. However, eBay has not updated its listing template to reflect the new Australia Post options . Accordingly, when listing an item using the standard listing template, sellers can only choose from five now completely redundant international shipping options.   It has been over 2 months since Australia Post changed its options. eBay won't tell me when the selling template will be updated and I'm wondering if someone in the eBay community might know enough to shed some light? ... View more

I am trying to post an ad for sale and Ebay not only says it wont let me post anymore it also wont let me post my draft ... View more

HI there   I sell rugs with variations in size per listing (eg. four sizes per design). Id love to be able to use file exchange to update the qty levels.   I know how to use file exchange if it doesnt have variations but how does it work with a varation like size?   can i use turbo lister instead for this?   any help appreciated   Thank you   Josh ... View more