eBay

Dear eBay people I can making report against eBay buyer is <Removed> is scam on after tell me for coming to my place on yesterday and today that I saw eBay buyer address is living in USA. he said he living at Coochiemudlo island near Victica Point is South Cleveland in Brisbane. Where is I living at cleveland. He can’t writing eBay message back Buyer on after eBay message twice.   <Removed>   This morning. I had my mobile phone ring answer vibration. I refuse to answer ring. Because I am hearing impaired. I had enough it.   How I am going pay for ebay sell fee cancelled for my eBay selling item: <Removed> Thank you Alan ... View more

Is it illegal to increase the price of an item? ... View more

Hi, I am trying to post a listing and it keeps coming up with the error saying I need to offer 'Paypal or another electronic bank transfer option for this ad'. I have selected cash on collection and also electronic transfer already and added my bank details...not sure why this isn't working? Thankyou ... View more

Hi  How can I give a buyer a partial refund? I could do this once but now in the pull down list the refund item is not available.   Thank you ... View more

My new items are all being rejected.  It keeps saying something about put the UPC code in but there is no box to do so. I tried with Firefox, Google Chrome, In Explorer. It also says something about if your using a mobile phone .......I dont. Can something help me please?    ... View more

  Hi Folks, Almost everytime l search for an item, l get this annoying "Best Match" box appear on my search results.  Does anybody know how l can stop this annoying search result from appearing in my results. Ready to "shoot Best Match", out of this world. It is driving me to cheap imported Alcohol drinks.  Oh, time for another drink.  Thanks folks. ... View more

How do I ensure that I have a fixed price that I am not willing to go below when listing an item on auction? ... View more

Can someone tell me where to go for answers because I have looked everywhere. I am trying to list mens swim shorts that were only worn a couple of times, and in the policy it says I can as long as they havent been worn as underwear, but when I try to list, I only get 2 options New With Tags, or New With Out Tags. Help please. They are good quality and were very expensive. ... View more

Hello i am a seller. I posted 10 parcels on the 2nd of August and,only 4 have made it to their destinations. I have lodged lost items with aust post, and spoke with a representative this morning, and was told that I can take up to 10 days for any further response from them.   Given that it is already 14 days since posting, waiting on response, which I don't have a lot of faith in them finding these items, could blow this out to a month.    I don't believe it is fair on buyers, so I would like to refund all buyers and hope that if item arrives to them, they will re pay then. What do people think? ... View more

How do I retrieve the draft for my advert.? ... View more

I want to delete 2 items that I'm selling as they are no lnger available, but I can't find where I do this. I used to be able to just type in the item number, go to the site map and delete the item. Also,  the blocked buyers list has disappeared. Can someone help pleae? ... View more

One of my sale items is toothbrush heads for electric toothbrushes. In my listings I detail which models the heads will fit.   A buyer has submitted a refund request based on the item not fitting. I'm assuming that the buyer bought the right type, since these are the most common type of heads for this brand (by far).   I have sent a message asking to see evidence that the they don't fit the toothbrush and the buyer has not replied. My message was sent through the Return Request, and when I didn't get an answer for 2 days, I also emailed the buyer to ask them to read the message and respond. Still nothing.   Ebay is asking me to resolve the refund request by today.    The buyer will have had to unpackage the heads to find out they don't fit, so if they are rturned, the item won't be saleable, even if they are perfectly good.   I have also aasked the buyer to advise whether they would prefer to pay for postage for the return and be refunded, or have a prepaid satchel supplied. Also no reply.    Am I obliged to offer a refund? Including postage? ... View more

I am going away shortly and need to delete an item. How do I do this please? ... View more

I've been having a consistent problem with PayPal/eBay since the 27th of May. A man purchased a watch from me, opened the case for a refund, decided he didn't want the refund anymore so closed the case. During this time PayPal held my funds in preparation for the mans refund, however, upon closure of the refund case they should have released the funds again. PayPal insist that the case is still open yet eBay irrefutably deny this, saying it is 100% closed.   I spent 8 hours on the phone between the both companies, written 5 letters, twenty emails and spoken to 10 representatives, 3 supervisors and 2 managers in total. I've also had 3 conference calls between two representatives/managers from each company bartering over my situation. The situation remains the same: eBay insist that the case is closed and therefore the funds should be released on PayPal, however, PayPal insist that they haven't received a 'closed' status and still see the case as open on their screens, therefore cannot release the funds until this glitch is solved. Both parties have admitted to some system error or glitch specifically on my account. Even although eBay have forward this dilemma to the technical team, re-opening and closing the case did not work nor did deleting it. They have been rather consistent with their updates and such, trying their best to solve any technical fault on their side whilst insisting that PayPal can indeed release the funds manually and that they are trying to work with them to achieve this. It's illegal to withhold money entitled to a person and that is exactly what is happening. I could contact a small claims court, but I have no idea on how that'd work given that I am situated in Australia. I also have no idea on how I can effectively pass my letter onto higher management, I can only send this via 'contact us' forms and such where the average representative will reply with the same liners and rhetoric. It never gets passed above to people who could actually change my situation. In the end even if I do get my money back, I will receive no compensation for everything I've had to go through and I will have to continue paying seller fees despite this poor treatment. What can be done about this? TL;DR: Sold an item on eBay. Customer opened a case as he wanted a refund, then decided he didn't want one anymore so closed the case. Money is still held on PayPal as they say eBay haven't closed the case. However eBay state the case is closed and PayPal should be able to release funds. Both have acknowledged system glitch and I cannot get my money back until this has been resolved. It has now been a month and a half, nothing is being done. ... View more

I have a customer who has bid on and won a number of items from me, but has not paid or responded after a week and two requests for payment. I know my next step is to open an 'unpaid items' case. My question is:  Do I have to open one case for each item or can I open the case for bulk items? I also know that if and when the case/s is closed, I can relist the items and get my final value fee returned. My next question is: how do I avoid having to pay the listing fees for all FORTY THREE items again? (that's $64.50!)   ... View more

Hi,   Can you please advise what happens next when an unpaid case was opened.   I should've cancel order instead of opening the case because the buyer and me agreed that the deal won't happen.   Thank you for your help, Victoria ... View more

Buyer has advised that due to circumstances they wish to cancel the purchase - advised via SMS. Have asked them to advise ebay. We have cancelled the order but it seems they have 10 days to appeal.  We would like to go to second bidder but feel the longer we wait the less chance that buyer will still be there. ... View more

I had two boho skirts up on auction, buyer asked me about one.  I gave her information and also let he know I had same skirt in different colour that I would be happy to combine post for if she bought both and I gave her the combined postage amount of $13 for 3kg bag. She wanted me to squash them both into 500g bag but they won't fit to start with and are over the weight.  She agreed to 3kg but did mention about cheaper post as we are both in Qld, so I checked on it.  I got back to her with online price, I also rang PO and then I even reduced my postage cost to $12 to accomodate her as I use postage bags with tracking only.  I ended the auctions and put up as buy it now, she has bought the items and is now waiting for combined postage but has asked that I check in PO store to get cheaper post, by wrapping items in brown paper, but this has no tracking.  Can I insist on using postage with tracking, just in case item goes missing so I have proof of posting?     ... View more

If I send a buyer an offer (relating to a Fixed Price Buy It Now item) which doesn't include postage costs, does the postage still get added on?  The buyer wants to send a prepaid satchel for me to use, which I'm ok with.  I just want to know if eBay automatically adds the postage costs to the offer. ... View more

you used to request to exchange contact details via ebay but I can't find this link anymore in help. I have over $200 of outstanding items waiting for payment, so would like to call the buyer (as they did originally phone me to say they intended to pay - however it is a lot of money to wait too long for! thanks ... View more

So i think i will have to stop using ebay to sell items.  For some reason all of a sudden some payments on my paypal account sold via ebay is now pending.  So they expect me to send the item and then wait 7+ days for them to get the item and then me to get paid?!?!?!?!?!?  I just don't get it and have NO IDEA why its just happening now to my account.  I have sold 100 items i reckon in the last 2 weeks and all payments have went through except those 2 payments.  Its also not a echeque.  Anyone else getting this???? ... View more

Hello,   The other day I saw a page with items that I havent sold yet with the final value fee and wanted to know how I get into this page again.   Thank you Nada ... View more

How do I cancel an item that I am selling and no longer want to sell? ... View more

Hi I made a silly mistake in which I thought that by listing my article at $180 and having a starting bid at $120 meant that it would NOT be sold unless it reached my reserve of $180. Silly me. It sold on the starting and one only bid of $120. I contacted the seller immediately ( the minute it sold) and explained my mistake, apologising profusely and asking if I could refund him immediately (as the item I had mistakenly bought for $211 the week before new and would rather try selling properly).   He was incredibly rude and sarcastic and said no way. However I had listed it as Local Pick Up Only as it is very big and heavy and he lived in another state. He had ignored this. It would cost about $50 to post. I think he had not noticed that as never mentioned the cost of posting it let alone paying ahead.   Given his behaviour I cancelled and refunded immediately.   If he gives negative feedback, do I have any recourse because of the pick up aspect he ignored??? And because  i contacted him immediately with profuse apologies for a stupid but honest mistake (I have hardly used ebay and only for cheap items-- and have a !00% pos feedback status.    Can I relist (fixed price) without doing more damage to my reputation? Thanks v much   ... View more

I have been trying to e-mail eBay I click contact us & I am not getting anywhere can some one help me Regards, Lily4407 ... View more