eBay

Purchaser has not received their item. Aus Post tracking indicates it has been delivered but say they will investigate further. My question is who is or should be liable? ... View more

G'day got a question I've just been accused of shill bidding, I had a number of powertool chargers I've been selling, all identical new chargers, pre test tagged by the company I puchased them off and engraved with a stock number. I've sold atleast 15-20+ I'm down to my very last one, and have a problem. A member bid on second last one $99 didn't win reckons he was outbid in the last 3 seconds with a bid of $100, item was paid by winning bidder I've sent it off as per usual etc. the chargers I have on automated relist, and don't change photo's, same as I do on a number of CB radio's as I may have 50 in the same condition. The under bidders now bidded on it, he also contacted me via email asking what he asked on the phone which is how much do you want for it, I've explained whatever it goes for we retail them for $140 through our company, but because of being last I can't pull the listing, due to our company policies. He replied saying yes you are shill bidding, as serial numbers etc. are the same. As mentioned the only difference is engraved stock number and serial number from the photo's.   We don't need to shill bid for starters, as we are doing extremely well out of this deal, (bulk pallet purchased at auction) and so are the customers, being they are buying a $400 charger for anywhere from $99 to nearly $200. Secondly if we were shill bidding we'd start at 99c not pay the extra listing fees. to start at $99 Anyway this is aggitated me but what would you recommend we do, as I do not want to wind up with negative feedback, or positive feedback with an accusation of shill bidding etc. over something we don't do, I don't do shill bidding and I don't do reserves etc. as I think you should not start bidding below where you want to be otherwise you waste everybodies time. I despise this as I attend a lot of live auctions and reserves can stuff a whole day up, as you may not get an answer, to a reserve/offer price until the next day, so 5 hour drive the next day to pick up something you would've got the day before, but now your 10 hours down.   what the safest way to handle this?   ... View more

I seem to recall seeing access to guides on other stores, also there is no icon, or is this something that comes after earning a number of "yes this was helpful"? ... View more

 Is it just me or is anybody experiencing problems? ... View more

I have put 3 items up for sale in the passed week, start bid for 2 items was $20 then the next was start bid at $70, for 2 of those items i have been charged 23 odd dollars, prior to that i was charged another 23 odd dollars for putting the bike up for auction and it never sold, all in the last month...... ... View more

Hi, I am wanting to close shop for a couple of months so I can solely focus on my beautiful newborn :-x (with the intent of re-opening). I have a Feature Store. My question is, what fees will I incur during this time? If I still have to pay store fees, listing fees etc...  is it best to go through my listings & temporarily remove the pics & subtitles etc and other features I pay for, to lower the cost (as obviously they won't be visible whilst closed). Any suggestions? Also, when I go into my Store Link, many of the photos for my listings are not visible. I have contacted ebay several times and it has not been rectified. They said the fault is some technical issue. I contacted them yet again today. I am so angry, as this is what I pay a Feature Store for!!! It has been like this for a long time. Should I be entitled to a refund or something for the inconvenience (and potential customers I have lost due to listing pictures not visible?) Any suggestions or help would be greatly appreciated guys. Thank you in advance xx:^O ... View more

hi i would just like some advice  please last week i sold a girls size 8 boots today i recieve a message under the title item not as described and the buyer is requesting a refund because she cant get them on her daughters feet even though she is a size 8 even though all my adds show no refunds im always happy to if the buyer is really unsatisfied my problem is my add is as described my daughter wore these boots when she was a size 8 the tag also clearly states its a size 8 i also added all measurments to my listing so how can it be not as described? im happy to refund her but i dont think im responsible for return post as i already posted them to her express post and only charged 6.50 also what about my fees ? please give me some suggestions on how to happily fix this problem thanks ... View more

I need to find the exact time a DNP Dispute was opened. When I click on Open Cases, it only shows the day.   Thanks. ... View more

It is now commonplace not to receive payment of message from a buyer on eBay, they don't respond to mail either. There are no penalties and no support for sellers from eBay about this. If I don't get paid I cannot make new purchases of my own on eBay, so everyone looses due to selfish people. It is so bad now that I no longer expect to be paid. It really puts me off continuing to sell stuff on eBay. Such a waste of my time and effort. If anyone else feels the same, please write to eBay about this. Enough is enough.  ... View more

  I can't find any rules about psychic services, tarot reading services, magical items etc on ebay.com.au. A lot of US sellers have been having trouble lately with their new rules. I just want to know if we in Australia have any rules (e.g. about disclaimers or whatever) that we need to abide by. ... View more

Regarding the  "FREE P/H"  logo, (in the orange circle) on listings offering free postage.   I offer "free postage" via Auspost "standard postage", and the orange logo with - Free P/H - was shown in the top right corner on the main picture on my listings.   It has always been on every one of my listings, but now it is only on a few of them.   Does anybody know why this is happening?   Regards, John.   ... View more

Is there a place where I can select "post to Australia only", so that is shows on "all" of my listings. Or, must it be done seperately on each listing? Thanks, Regards, John. ... View more

Can you please answer this question. Do I legally have to pay for postage? Will I receive negative feedback if I don't pay for postage? ... View more

I have just received an email from a buyer who has received a plate from me in a broken condition, obviously broken in the mail.  She will send photos in a day or two as she is going away for the weekend.     I will refund her money which was paid into my bank account. I have already left feedback for her.   Please how do I formalise the ending of this transaction.  I would appreciate your help. ... View more

Someone has asked me to put a buy it now price on an item but another buyer has already placed a bid. Can I still put a buy it now price on the item? ... View more

As of this morning the FB I received from the buyer who threatened me if I did not leave her positive feedback has been removed by ebay,   Hoping my DSRs will also recover.   I have also been assured a full report has been forwarded to investigations and they are looking into her history of doing the same to other sellers,  the operator concerned did say it is hoped other victims would report this person as I have,  but the issue will be addressed going on my report.   I could not help but go through much of the FB she has left for others, it is not just regarding the extortion and retaliation I found inappropriate, but some of the references she has made to her personal life that are permanently on the sellers profiles are quite disturbing.     But time to let it go and move on,  Thank you Foxy for your kind words,  and I do so appreciate the support here and messages from kind members.  I do understand this is not all about me, I am only one seller, and there were many more victims before me, but if ebay are true to their word I hope I will be her last. 😄 ... View more

Hi all. I recently sold a pair of shoes to a buyer in the US, and he claims he never got a notification card for delivery. The post office in the US held them for 10 days & are currently being returned to me. According to the tracking number which was provided to him (& he never checked) a notification card was left. The item has not yet arrived back to me, however the buyer is wanting a full refund. I am not going to refund the cost of postage (about $70) as I believe it to be his fault or should I? Also what steps can I take in ebay, if at all, to cancel the transaction and try & get my fees back, before I refund him. He paid via paypal & I have already left positive feedback for him. Any help appreciated. Cheers   ... View more

How do we cancel a transaction. Seller had only 1 item which was listed twice by her due to a price and condition change and I have purchased this item, but pressed Buy It Now for both ads. So she will be charged for selling twice the amount she actually sold and Ebay will think I haven't paid, when I have paid for what I actually bought. Neither of us know how to fix this. ... View more

I listed my item for sale last night 27/2. Buy now price and pick up only. I did mention in the description I could post and to please contact me first. Anyway, I am in AUS and someone bought the item who is from America.. they sent a weird email something about they are going to NZ & want it sent to California...   Is this a scam or something??? they didnt even ask me first if I would post to there. Which I wont be!! ... View more

I have to report a fraudulent seller quickly as bids are on and the buyers are going to get ripped off. The listing is selling a fraudulent item. Does anyone know how I can contact ebay now without having to go through email?  It will take too long and the items will be sold by the time I get a response. ... View more

I have been selling on eBay for over 4 years now.  I have excellent feedback and I sell antiques, vintage & collectable items for bargain prices.  I sell by auction and I have very low starting prices, compared to other similar items.  Please help explain why my sales are so slow!!! ... View more

I am 100% certain that when I placed a bid on the particular item under condition it simply stated "----" - no condition was actually stated.  I received the item and found that it is in a used condition and contacted the seller stating how it wasn't listed as such.  Before I contacted the seller I checked and I am certain that there was no condition listed.  After receiving a reply back from seller I checked the item description again and it now stated that the condition of item was used.  Just checked it again and under condition it states nothing!!!  Is there an issue with this between different eBay sites?????  Just curious.  Any thoughts anyone ... ... View more

Well the buyer who threatened bad FB if I didn`t give her a positive rating was true to her word,  although she did give me till Thursday, and I am sure today is only Wednesday,  Bad communication?  Umm, I answered her question prior to her paying, advised item sent with tracking, in a courteous and friendly manner, thanking her for her purchase, I did not reply to her threats at a risk of inflaming the situation as she is obviously unstable, Well whilst is remains I do hope many of you take advantage of adding her to your BBL.  I have not requested removal as yet, and will think on it,  but sadly it appears she has trashed my DSRs as well, Might avoid selling for a while,  If I saw my rating as it is, I would reconsider buying, I really want to let this crazy person have it in no uncertain terms,  especially as she does it with all her hollow God bless you`s,  X-( 😞 ... View more

A buyer has paid after a case has been opened but into a bank account so I did not realise as its an account I rarely use as I prefer Paypal. .  Case was closed.  Now buyer has has rcvd an unpaid item status against their account, how can this be reversed?? ... View more

I left an excellent feedback to my buyer but than buyer went to paypal & demanded return & refund of product so now I want to change my feedback can I do this? ... View more

Does anyone know why this policy isn't enforced or am I misreading the section? ... View more

Hi..I had a member last year near the end of the year buy off me..she then wrote to me saying she never received so i sent replacement...a couple of months later ( i have a very good memory ) she brought off me again and i thought nothing of it until she did the same thing..anyway it was only a very small amount so i refunded but i did tell her she has already done this 2 me twice b/f. she also had 2 accts which i later got a message from ebay saying 1 acct was fraudelent..anyway i totally forgot about it and she has now bid on something of mine again..i no I can block her but after i did some searching i notice she is doing it to alot of sellers..What can be done.?? i have looked for answers but cant find any ? Thanks 🙂 ... View more

Help is there any way to get a case re opened if u accidently closed it ??? ... View more

I sell mainly ladies swimwear, th sales have dropped a lot this month, is Feb a quiet month for sellers ? Thaks ... View more