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unpaid item assistant
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on 01-10-2012 11:10 PM
Hi, guys.
I am a seller, and i have unpaid item assistant set up for my account. Today, i realized it DID NOT WORK! I had several non-payers who won items more than $300 worth each, so i had peace of mind that when my 24 days that i specified in assistant pass, they will get a strike and i will get my seller fees. NOT AT ALL! I double-checked, the assistant is on, but NO UNPAID CASES OPEN! Now the resolution centre says it's too late to open cases manually...I lost about $60 on seller fees...
Anyone had a similar problem and what did you do?
Thank you!
Ereene
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01-10-2012
11:29 PM
The Unpaid Item Assistant only works if the only payment option you offer is Paypal as Paypal payments are automatically marked as paid by eBay.
If you offer other payment options then you have to manually open Unpaid Item Disputes.
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