why I can't make an offer as buyer

Tried to make several offers on ebay as buyer, but ebay says that l can't because I didn't pay a purchase, that is no true, so wandering how can I fix this issue. 

Thank you 

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If you have neglected to pay for a purchased item twice in the last 12 months you will have 2 strikes on your account which will not allow you to buy from sellers who have their blocks in place.