21 DAY HOLD FINANCIAL SERVICE OMBUDSMAN WANTS TO HEAR FROM YOU

[hmmar-spier]

Having lodged a complaint against Pay Pal and Ebay in regards to illegally freezing funds and also referring the matter to the privacy commisioner.  The Financial Services Ombudsman also wants to hear about accounts where funds have been placed under the 21 day hold. Their office is anticipating an across board deluge of complaints and they wish to be advised of individual cases as believe this is a breach of law.

[nodramuzz-at-planet-plants]

Sellers effected by this can contact the Financial Ombusman from their web site .. it's a straight forward internet form process. You can print it off if you like for your records. I used it a few yrs ago against an Insurance Company who refused to honour my claim after storm damage .. I won. It took a few weeks, but it was worth it!

[nodramuzz-at-planet-plants]

This ' unless you can provide solid proof they have the item etc' .. I wonder IF eBay or payPal (the same owner, just now under separate Business names) is also imposing this on the Sellers from O/S? I doubt it ..
I have never had a tracking number or anything slightly resembling tracking info, from an O/S Seller!!
Add up all the potential funds they are holding .. a FANTASTIC way to get funds for the 'Short Term Money' market which has VERY high interest for those with the money!

Guess us Ausiies might be common old 'cannon fodder' & 'milk cows' for the

[tall_bearded01]

What they are relying on here is, the problem was resolved before the ombudsman had time to intervene, therefore, by the time the ombudsman reacts there is no issue to resolve.  They wont be making too many friends using this tactic, something which may well come back to bit then on the….sometime in the near future.

The core question is, what is the legal status of the Guarantee?

That is, is it a policy of insurance?  If yes, is eBay licenced to provide insurance services in Australia?

 If no, the whole policy is invalidated.  If yes, why, wasn’t eBay required, as part of its licencing agreement to become a member of the FOS?

These are the questions I will soon be seeking an answer.

[digital*ghost]

Cheers, TB, always interesting and informative - I understood most of the intention behind eBay's system etc, I was actually more curious about the open admission of upholding admittedly unverifiable claims, because the opposite happens in the legal system, and/or the vast majority of third-party dispute resolution processes (ideally and/or theoretically, anyway :D), obviously this comes under the burden of risk for the seller you mentioned, and how eBay are steering sellers to that end, and almost involuntarily, but I still find it interesting that when neither party can substantiate their position or claim, a decision (or judement) can be made against either. 

[qball28]

They are holding mine for 21 days too. I've definitely been selling for over 90 days ( from March 2014i think, but actually sometime when I started on ebay more than 10 years ago, I did sell one thing, no feedback ) I sold more than $250 of items with this one , so I meet two of their stupid criteria. And they've got 17 other evidence there that it gets delivered ( how much more evidence do they need?) so, I think it's a lot unfair too, with everything else, I'm not selling on eBay again if something goes wrong! I just wait.😤

[ourphonecase]

all i did was hold out the 21 days and then voila, no more PayPal holding my funds.

[tall_bearded01]

No the frank admission didn’t surprise me one little bit.

I’m not surprised because eBay has a long tradition of, wherever possible, relying on machines (not people) to do the work, and where the human element is, employ those with the least skills because they come cheap. 

Therefore this kind of mistake is inevitable.

[4green2000]

back to the top...bump bump..

[blackeye_au]

maybe time for me to ring paypal sort this **bleep** out for good ...grrr

[blackeye_au]

left it too late oh well ring them at 6am tomorrow