21 DAY HOLD FINANCIAL SERVICE OMBUDSMAN WANTS TO HEAR FROM YOU

[hmmar-spier]

Having lodged a complaint against Pay Pal and Ebay in regards to illegally freezing funds and also referring the matter to the privacy commisioner.  The Financial Services Ombudsman also wants to hear about accounts where funds have been placed under the 21 day hold. Their office is anticipating an across board deluge of complaints and they wish to be advised of individual cases as believe this is a breach of law.

[cinema-arts]

OK this is strange.

I still have uncleared funds, one due 19th one due 29th.

BUT today a buyer paid for 3 items won today, and they cleared straight away.

Very strange.

I am not complaining.

[blackeye_au]

Sounds like musical chairs ....lol

Seems like either don't know what each other doing ..........lol

Keep an eagle on my account .....holding is up to $285 ans still going up ........

Wondering how many million they are holding world wide.......

Still keeping the pressure on them ......lol

[pnc75]

Bump

[cinema-arts]

Ok it IS musical chairs.

Just got apayment, estoimated availability 3rd of february.

yesterday one cleared straight away like it should.

Oh ebay, your giving my grey hairs bald patches!

[4green2000]

---

@pnc75 wrote:

Bump

---

and BUMP again

[cinema-arts]

Gets stranger

one payment made early today, cleared this afternoon, THEN in a matter of minutes,

one due to clear on 17th cleared, then one due 28th cleared, 

then one due 3 feb cleared.

Something in the air.

Earlier today ebay emailed me explaining again how they couldnt clear my funds faster than 21 days.

[i-love-my-sheep]

Did you lodge a complaint with the FOS, or has your selling account hit 90 days?

[cinema-arts]

I lodged a complaint, but they said no.

and my selling account is much older than 90 days.

I explained that to them repeatedly.

Anyway We shall see next time I guess.

[blackeye_au]

hopefuly I,m behind you on the pile of disputes.lol

[cinema-arts]

HERE WE GO, JUST GOT AN EMAIL (sorry for shouting, Im excited haha)... from Paypal...

Mr. Richards, you disagree your funds received were placed on hold for up to 21 days. We sincerely regret any inconvenience caused in respect of this matter. As requested we have released all funds in your pending PayPal balance. Your current available balance on PayPal is $1xxxx AUD. You will see this reflected the next time that you log into your account.

 
A review of your account shows that you have received payments via your eBay account with the eBay username ‘arioffal’.

 
Some payments received have been placed in a ‘pending balance’ for up to 21 days. eBay and PayPal are working together to ensure a safe, secure buying and selling environment. Actions taken are part of our commitment to assist customers who have not established a selling history to ensure that buyers feel safer and they are more likely to return and purchase again. This is a standard procedure which is applicable to PayPal accounts and which refers to the selling activity performed as an eBay seller.

 
When a payment is placed in your ‘pending balance’, funds are credited to your available balance within 21 days. You can have access to your pending funds within:

 
3 calendar days after the estimated delivery date - if you provide delivery tracking information and mark the item as sent in your eBay account

7 calendar days after the estimated delivery date - if you mark the item as sent in your eBay account but don’t upload tracking information

after 21 calendar days if you don’t provide delivery tracking information or mark the item as sent in your eBay account

 
We released your held payments early into your available balance. You can now use the funds to make future PayPal payments or withdraw the amount to your bank account. Your payments received going forward should be available immediately. If this is not the case, please respond to this email and we will address this as a priority.

We apologise for the conflicting information you received from our customer support in relation to this. We appreciate your feedback and wish your continued success on PayPal.

Should you have any questions or require additional information, please contact us at auexecutiveescalations@paypal.com. Alternatively, if you are not satisfied with PayPal's resolution or handling of your dispute you may wish to contact the Financial Ombudsman Service:

Phone: 1300 780 808
Financial Ombudsman Service
                GPO Box 3

                MELBOURNE VIC 3001

Fax: (03) 9613 6399
 

PayPal is a member of the Financial Ombudsman Service, an independent external dispute resolution scheme covering PayPal's Australian Customers. For more information on the Financial Ombudsman Service you can also consult their website at www.fos.org.au.

Yours sincerely,

Emma Maher

Executive Escalations

PayPal