UPDATE #2...... Received email from Paypal 10 Feb 2015 >>>>>
"
10 February 2015
Dear xxxxxxxxxxx xxxxxxxx,
Re: Recent enquiry to Financial Ombudsman Service about PayPal Australia Pty Limited
PayPal has received notification that you recently filed a complaint with the Financial Ombudsman Service regarding your PayPal account. We refer to your correspondence with the FOS dated 27 January 2015. FOS case number: xxxxxx. I have reviewed your claim and provided a summary below.
Your complaint:
Ms. xxxxx, you disagree that some recent payments you received were placed on hold for up to 21 days. We sincerely regret any inconvenience caused in respect of this matter.
As requested, all funds in your pending PayPal balance were released to your available balance on 29 January 2015. You will see this reflected the next time that you log into your account. The current available balance on your account is $42.59 AUD.
Details of the case:
Ms. xxxxx, a review of your account with the registered email address xxxxxxxx@bigpond.com, shows that some of your recent payments received for your eBay account associated with the ID – ‘grantiquities’ were placed in a ‘pending balance’ for up to 21 days.
eBay and PayPal are working together to ensure a safe, secure buying and selling environment. Actions taken are part of our commitment to assist customers who have not established a selling history to ensure that buyers feel safer and they are more likely to return and purchase again. This is a standard procedure which is applicable to PayPal accounts and which refers to the selling activity performed as an eBay seller.
When a payment is placed in your ‘pending balance’, funds are credited to your available balance within 21 days. You can have access to your pending funds within:
3 calendar days after the estimated delivery date - if you provide delivery tracking information and mark the item as sent in your eBay account
7 calendar days after the estimated delivery date - if you mark the item as sent in your eBay account but don’t upload tracking information
after 21 calendar days if you don’t provide delivery tracking information or mark the item as sent in your eBay account
Conclusion:
All funds in your pending balance have been made available. You can now use these funds to make future PayPal payments or withdraw the amount to your bank account. Once a good selling history is established, this type of payment hold is removed.
We appreciate your patience thus far, and hope that the above information addresses your concerns. Should you have any questions or require additional information, please contact us at auexecutiveescalations@paypal.com. Alternatively, if you are not satisfied with PayPal's resolution or handling of your dispute you may wish to contact the Financial Ombudsman Service:
Phone: 1300 780 808
Financial Ombudsman Service
GPO Box 3
MELBOURNE VIC 3001
Fax: (03) 9613 6399
PayPal is a member of the Financial Ombudsman Service, an independent external dispute resolution scheme covering PayPal's Australian Customers. For more information on the Financial Ombudsman Service you can also consult their website at
www.fos.org.au.Yours sincerely,
Emma Maher
Executive Escalations
PayPal Australia Pty Limited "
