4 day wait for delivery...fair or unreasonable?

[cecile073]

My buyer bought my item on Sunday and opened a claim for "item not received" on Thursday, the day that I posted it. My ad did not mention any turn-around time. Is this fair or unreasonable?

Now she will not answer whether she received it or not...and PayPal has witheld the money until it is resolved. 

First question: fair or unreasonable?

Second question: do you think I have been ripped off?

[foxette-in-sox]

You have a 2 day handling time BUT unfortunately it sounds like you've encountered a nutter.

Simply respond to the Paypal dispute with the tracking number for the phone.

[syrupsmummy]

Did you post the $123.50 phone via registered post?

If so you can prove you posted the item and you are covered by PayPal seller protection. You just have to send the proof to PayPal. If not you have no proof you posted and if your buyer doen't receive the item PayPal will give the payment back to the buyer.

Did the buyer pay straight away on Sunday?

If so you are supposed to post on Tuesday not Thursday. Your listing states Will usually post within 2 business days of received cleared payment. So you are 2 days late for posting.

4 days wait for delivery is not unreasonable but 4 days wait for posting when seller states posting within 2 days in not reasonable.

[putney32]

2 day delivery quoted

4 day delivery actual

= UNREASONABLE

[cecile073]

The thing is, I said nothing about when the item would be posted...

[putney32]

The thing is, I said nothing about when the item would be posted...

NOT True, this is from your listing of the phone

Will usually post within 2 business days of receiving cleared payment.

[syrupsmummy]

My buyer bought my item on Sunday and opened a claim for "item not received" on Thursday, the day that I posted it.

I thought you posted it on Thursday because you wrote this.

So didn't you post it on Thursday?

[putney32]

Now she will not answer whether she received it or not...and PayPal has witheld the money until it is resolved.

just respond to the paypal claim with the tracking number, and go to the aust post website and check the tracking yourself on monday or tuesday to see if it has been received (Mon is a public holiday in some states)

[syrupsmummy]

The listing said "Will usually post within 2 business days of receiving cleared payment".

And it's because you chose 2 business days for the handling section when you listed the item.

You didn't write the sentence but you filled in handling section.

So if you aren't sure about posting time you should put a bit longer than 2 days next time.

[syrupsmummy]

And I would send a polite message to the buyer to send an apology for late posting and ask him/her to wait for some more days.