6.2" Car DVD GPS Navigation Head Unit Stereo Radio For Toyota Yaris 2005-2011

[senator416]

l bought this and even arsked the seller if it was plug and play he told me it was so l paid for it l recived it its not plug and play you still have to connect wires but the problem is the mamual that came with it does not tell you how and its nothing like the wireing in the unit l recived seems like l have wasted over 200.00$ getting this thanks

[*tippy*toes*]

Nothing like a good dummy spit. If I had a dollar for every time someone came in here and said they are closing their account after one stuff up, I'd never have to work again. I can pretty much guarantee that I could check your account in 12 months time and 1. it will still be open, and 2. you'll have accumulated more feedback.

I dunno why the dummy spit. The system is geared for the buyer. If I don't get what I paid for, I open a dispute. Plain and simple as that (after I have tried to get a result from contacting the seller direct). I don't "settle" for anything. No one should. If you are choosing to do that, then that's not the problem of eBay or anyone here. It's your problem.

[padi*0409]

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@*tippy*toes* wrote:

If you are choosing to do that, then that's not the problem of eBay or anyone here. It's your problem.

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You can lead a horse to water Tippy......................but.....................

[countessalmirena]

@senator416,

Can you afford to lose $200 for something that isn't what you paid for?

Do you WANT to lose $200 for something that isn't what you paid for?

If not, then you're having a bit of a tantrum à la drama queen for what seems no good reason.

Presumably you came here and posted on these boards because you wanted help. Well, take a nice deep breath, perhaps a cup of coffee, perhaps a glass of wine, and then re-read what's been written in this thread.

Now, first of all, it seems that you didn't get a pllug and play Car DVD GPS Navigation Head Unit Stereo Radio for Toyota Yaris 2005-2011, even though you specifically asked the seller to assure you that it was plug and play. In addition, the manual is not useful as it doesn't match the unit you purchased. You purchased this on 24th Jan 2019.

CONCLUSION: What you received is Significantly Not As Described. That means it's covered by eBay's Money Back Guarantee. (It's within the timeframe, too, for opening a claim under the eBay MBG.) That means you can open a claim for a refund.

All of these people have told you this. enigmabear, enigmabear (again), lyndal, *tippy*toes*, and now me.

It was also suggested by davewil that perhaps there is a manual for this online. You responded by saying that you'd searched - without any luck. (davewil also asked how a GSP could possibly work in a car without being wired into the car. Do you think that this is a valid point? Have you possibly misinterpreted what plug and play means in terms of a GPS?)

I'm going to go through a few things, to try and help you work out the best way for you to handle this situation.

First of all, I assume this is a "mega" seller (I won't mention the seller's full userid), with a feedback percentage of 98% (low). The negative feedback comments should have alerted you to the problems of this item. If I'm correct, then this is an Australian seller, and as an Australian business is obliged to refund you if the item is not fit for purpose. The seller's spiel about restocking fees and return postage costs are irrelevant. You are entitled to a full refund.

Is the reason you are carrying on in this thread because you think that you won't get a full refund and that you'll have to pay return postage cost? If so, rejoice! The return postage for SNAD items is the responsibility of the seller, and you'll get back a full refund.

Are you not sure about how to open a request for full refund upon return? If so, rejoice! Any of the responders on this thread can talk you through it.

Are you worried because the listing itself didn't say "plug and play"? If so, rejoice! As long as the seller communicated to you in eBay messages that it was plug and play, you should be fine.

VERY SUSPICIOUS SIGNS:

The seller says "Brand new Item we open the box and inspect the item before we send it to the customer (box has been opened for inspect )”. That simply is not done by legitimate businesses selling legitimate new items. Ridiculous! The only reason such a condition statement is made is to try avoiding buyers pointing out that the box isn't sealed - and the box isn't sealed because, in my opinion, the seller is not selling brand new legitimate items made to Australian specifications.

The unit says 1.2V but I'm not convinced. A label is just a label if it hasn't passed Australian safety standards.

The software states iGo Primo, which is a legitimate piece of software, but with its being used on an unbranded hardware unit, I am dubious about the quality of the hardware.

The listing states 1 year manufacturer's warranty but declines to state who the manufacturer is. This is misleading.

The item has "does not apply" for Brand, UPC, etc. That - for an electronic item - is highly suspicious. In my view, this is a Chinese knock-off, a fake. Don't even TRY to connect it to your car! If you want another reason for claiming Significantly Not As Described, you can state that the barcode on the unit does not correspond to any legitimate item, and that it hasn't passed Australian Safety Standards. However, only state what you can declare is true by virtue of a Stat Dec.

You can make a Stat Dec by going to any police station to have it witnessed.

Then - contact the seller, explain that this item doesn't match the description, has no Regulatory Compliance Mark, and doesn't have the functionality that they said it had. Explain that you want a full refund on the basis of "not as described", and that you're happy to return the item with them (the seller) paying return postage. If the seller doesn't action this, don't delay - open a claim.

OR... if the seller is giving you the run-around, and PARTICULARLY if the unit is confirmed by Toyota (can you get a Toyota Service Centre guy to look at it and give you, on letterhead, an affirmation that it's not to spec and doesn't have the RCM) as being a cheap knock-off unsuitable for use in Australia... contact eBay to deal with this as a fake item, as detailed below:

Once you are ready with your evidence, contact eBay. eBay's "Have us call you" option is by far the best way to get in touch with eBay. (Emails are useless, for a number of reasons, but primarily because the responses, when they are finally sent, are bot-generated.)

eBay say: We'll call you at the phone number registered to your account, or you can enter a different number.

We’re available from 8am to 10pm AET, 7 days a week.

Ask eBay to open the claim on your behalf. Explain that you have the Statutory Declaration (and letter from Toyota Service Centre if you have that), and that you are willing to destroy the unit upon receiving a refund. If eBay accede, then you must go ahead and destroy the unit.

HOWEVER... if you prefer to struggle with the unit, and do the wiring yourself, that is your choice.

I wouldn't touch it with triple-gloved hands.

FINALLY ... I would suggest that you unmark your posts as solutions. They are not solutions, and it is misleading to other posters coming here looking for answers if you mark your own unresolved posts as a solution.

[digital*ghost]

Personally, this is the sort of reaction I'd expect from someone who realises they made a mistake, not the reaction of someone who feels deliberately mislead. The buyer can react any way they want to, of course, and this may be a genuine 'last straw, can't be bothered' reaction, but in general it doesn't track. 

What is "plug and play"?

If you ask someone who doesn't speak English that well, if an item is 'plug and play', what will they take it to mean? You can play it once it's plugged in, perhaps? Or, all you have to do is plug it in, and it will play? If that, then, ok, how do you plug it in, just into one socket, or...?

Looking at the images for the units advertised that match the details, from the seller you've alluded to, I'm a little confused as to how this could be expected to be, or described as 'plug and play', by the strictest definition of the phrase - revision history shows images have not been changed since the listing was created)

Spoiler

The seller clearly isn't one of the best out there, so I'm not trying to defend them as a seller, but I also wonder if maybe this situation isn't exactly all their fault. 

[countessalmirena]

Like you, and as davewil has indicated, I am not really sure how this sort of item could be (as you've put it, "in the strictest definition of the phrase") plug and play. However, if the seller said it was plug and play in a message prior to the OP purchasing it, it would create confusion and a misleading sense for the buyer.

Apparently some satnavs are considered plug and play. (Quick google.)

You're quite right, though, about the language issue. I would gauge that the seller is of Chinese background but now living in Australia; his English may not be up to answering buyer questions when it comes to technical details and specifications, especially phrasal.

It's certainly possible that the OP was really more looking to make a noise expressing frustration with his purchasing decision, feeling at fault... rather than seeking to rectify a fault made by the seller.

I try not to be too surprised when I see Australian buyers purchasing items where a known and respected brand name isn't included, in particular when it just looks completely brand-less. I know perfectly well that there's confusion about why an item made in China isn't the same thing as an item made in China for a particular brand. Ah well... unbranded horses for courses...

[digital*ghost]

Sorry, I should have been a bit more explicit and quoted the bit I specifically meant to respond to, which is "Are you worried because the listing itself didn't say "plug and play"? If so, rejoice! As long as the seller communicated to you in eBay messages that it was plug and play, you should be fine."

But I suspect not, as in this context it's possible it was a bit like seeing a picture of a red item and asking the seller "is this the shade of red I want?" and the seller responding "yes, it's red". 

[davewil1964]

 I know perfectly well that there's confusion about why an item made in China isn't the same thing as an item made in China for a particular brand.

Are you, by chance, cognisant with NATO Stock Numbers? If so, they are a perfect explanation of the above.

[countessalmirena]

I have a vague knowledge of stock-listing. ⊕ I should know more.

[davewil1964]

A simple example.

NSN 1 - 6 inch screwdriver

NSN 2 - 6 inch screwdriver with insulated shaft

NSN 3 - 6 inch screwdriver with insulated shaft and 3/8 inch tip.

If 1 or 2 are ordered anything meeting 3 can be supplied, An order for 3 can only be met by 3.

In the China case it is more likely to be QA than tolerances, but even from the same factory, no-brand is likely to be inferior to brand. Otherwise they would sell it for more as branded.