A PERFECT EXAMPLE OF FEEDBACK EXTORTION OR WHAT IS IT?

[bizzlink-australia]

A PERFECT EXAMPLE OF FEEDBACK EXTORTION OR WHAT IS IT?

Please excuse the rather lengthy post.

Buyer makes THREE buy now purchases all within 5 minutes, then fraudulently marking TWO of the purchases as being paid for, then marks TWO purchases with NEGATIVE rating within 3 minutes of making the purchases.

If that does not fall into the category of FEEDBACK EXTORTION, THEN WHAT DOES?

eBay may deny that they do NOT approve of, or encourage such behaviour.

However, why then have they NOT taken action on the issue since they were advised of such serious policy violation, seven days ago?

But rather allowed the account of such person to remain active.

Which basically allows the owner of this account to continue with his dirty deeds.

eBay have to this date been advised of the issue on three separate occasions, however, on each occasion they have decided to allow NEGATIVE feedback to stand, along with allowing my reputation to remain damaged.

All they (eBay) can provide you with is a whole heap of standard copied and pasted carp, as shown below, between double lines.

========================================================

G…r, we appreciate that you have taken the time to bring this to our attention. Just like you, we’re always concerned about policy violations, so we appreciate that you have taken the time to bring this to our attention. Let me assure you that we've looked into your complaint and have taken the appropriate action on X……..X's account.

Because of our privacy policy, I can't share details about the action we took on the members account specifically. Hopefully this will assure you that we’ll also keep your account information private.

===========================================================

Furthermore, the following is amongst one of eBay’s policies, (Feedback protection - Buyers can't leave feedback until they complete the transaction with you.)

This is obviously NOT TRUE, as such, it is a LIE, as NEG was allowed to be posted and to date they have NOT removed the NEGATIVE feedback.

PLEASE SEE below, my third attempt at communication with eBay.

Sent 17/04/2013  5:22pm

Hello S…h A,

Thank you but you have really done nothing.

You wrote the following, (in brackets).

(Thank you for contacting eBay about the negative feedback from h…….1 when they did not pay for the item.)

Really, according to eBay the only wrong doing by X…….X is not to pay for the item, never mind feedback extortion by leaving NEGATIVE feedback within THREE minutes of making a purchase.

Anyone with any perception of eBay feedback policy would have known that leaving a negative rating within THREE minutes of purchase would be the most obvious feedback extortion than a simple unpaid item.

If extortion is not the right description, then perhaps you can help here, by putting an appropriate label on it.

As for what you have done, S…. A, is hardly anything at all, you have only removed ONE of the two feedbacks X…….X had left.

Furthermore, why has my % rating NOT been adjusted?

You spent a good deal of time of repetitive copying and pasting information that was NOT an issue, but you have NOT made comment or action on the real issue of how a buyer can leave NEGATIVE ratings within THREE minutes of making a purchase, (NOT PAID FOR) for no other reason other than to deliberately contravene eBay feedback policy, and a deliberate action to damage my reputation.

Not to mention the fact that due to eBay’s inaction, one can only conclude that eBay actually condones such gross abuse of eBay policy, if that is NOT the case, why then is this account allowed to remain active?

With reference to eBay’s so called privacy policy, with all due respects, you can ask me along with thousands of other eBay members, and they will tell you that in their opinion, such so called privacy policy was designed to do no more, other than to cover any inaction by eBay to censure members such as the one central to this issue

This is now the third communication to eBay on this issue, and each time the issue has NOT been resolved, as such, would it not be prudent to pass this communication onto one of your supervisors, who may have more experience, to recognise extorsion for what it is, and provide a satisfactory outcome.

Finally on the feedback issue, one can only come to the conclusion that the entire feedback system eBay presides over is somewhat twisted and is based upon a massive lie.

After all how is it that eBay forces sellers to mark any comments POSITIVE if they wish to leave a comment?

Can you imagine leaving a positive feedback for a member such as X…….X along with his cohort X………X who have threatened NEGATIVE feedback if we did not provide a refund for an item that was as described.

Regards,

X…X

[*sparklz*]

Call ebay it is quicker.

To call ebay click on Customer support in the top RH corner and then click on Contact ebay then hover your mouse over selling and then click on report a member then click on call us and you will be given the number and a code to enter on request.

[*sparklz*]

There is no feedback on your account for items purchased the same day FB was left so it has been removed.

[not_an_eloi]

in the meantime, are you at brisbane, or tea gardens, or back at brisbane

lol

[putney32]

any non paying bidder, whether they leave f/b or no, once you open the dispute and close it again 4 days later (if they've not paid), you'll get your fvf back and ebay will remove the negatives.

[bizzlink-australia]

We were at Tea Gardens, we are now at Bundamba QLD. I thought I changed all listing details, where did you find reference to Tea Gardens?

[digital*ghost]

Technically, although obviously quite suspect to leave FB within minutes of purchase and so forth, it's not feedback extortion, it's auction interference (the general term, whether the listing was an actual auction or BIN).

Feedback extortion is when a buyer threatens to leave a neg or neut if they don't get something they are not entitled to.

Putney is correct, though, the negs should be removed once a NPB dispute is closed after four days, but if you contact eBay (most people will tell you ringing is far more effective than emailing), and point out it's auction interference, they might understand the situation a bit better. 

[arnl7178]

Buyer should not be able to leave feedback for ANY transaction until after a reasonable amount of days so at least they buyer should have received their item.

In fact, there should be a mandatory option where a buyer MUST mark an item as received in order for the feedback option to become available. That would also help sellers know when their items have arrived, since some (a lot) of buyers don't bother letting a seller know, and personally, I find that infuriating.

[arnl7178]

Goodness, I apologise for those typos. That should have read ...

Buyers should not be able to leave feedback for ANY transaction until after a reasonable amount of days so at least by then, the buyer should have received their item.

In fact, there should be a mandatory option where a buyer MUST mark an item as received in order for the feedback option to become available. That would also help sellers know when their items have arrived, since some (a lot) of buyers don't bother letting a seller know, and personally, I find that infuriating.

[digital*ghost]

That's probably one real advantage of being a Power Seller - if memory serves, you can't leave a neg for a PS less than 7 days after purchase. Pity it only applies to Power Sellers.