A problem with checkout

[the4masters2013]

A buyer is having a problem with the checkout at the moment.

He has tried a few of my items and the checkout won't let him go any further.

Within 5 minutes of he messaging me, I had a sale so it doesn't seem to be at my end.

The sale was very straight forward.

He states he doesn't have a problem with other sellers, only me(why me???? LOL)

I have the usual blocks in place. He has a lowish feedback but I don't block them

Any clues please??

Thank you in advance.

Sandra

[stickerswa]

Do you have non payers blocked - he may have more than 3 strikes for non paying.

Is he using a PC or mobile device. Mobiles are fraut with glitches and problems. Dont know why people bother with mobiles

to honest 

[kopenhagen5 · Accepted solution]

Add him to your buyer requirements exemption list then ask him to try again.

http://offer.ebay.com/ws/eBayISAPI.dll?BidderPermitLogin

[the4masters2013]

Thank you for the link.
I added him to the exemption list.
The transaction has gone through like a charm!!
Appreciate everyone's help.

[*tippy*toes*]

I'd be checking your buyer requirement activity log to see which block was blocking them.....just out of curiosity.

[the4masters2013]

Thank you for that... never gave it a thought.I was having too many senior moments with this transaction as it was!!