A problem with checkout

A buyer is having a problem with the checkout at the moment.

 

He has tried a few of my items and the checkout won't let him go any further.

 

Within 5 minutes of he messaging me, I had a sale so it doesn't seem to be at my end.

The sale was very straight forward.

 

He states he doesn't have a problem with other sellers, only me(why me???? LOL)

I have the usual blocks in place. He has a lowish feedback but I don't block them

 

Any clues please??

 

Thank you in advance.

Sandra

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Re: A problem with checkout

Add him to your buyer requirements exemption list then ask him to try again.

 

http://offer.ebay.com/ws/eBayISAPI.dll?BidderPermitLogin

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Re: A problem with checkout

Do you have non payers blocked - he may have more than 3 strikes for non paying.

Is he using a PC or mobile device. Mobiles are fraut with glitches and problems. Dont know why people bother with mobiles

to honest 

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Re: A problem with checkout

Add him to your buyer requirements exemption list then ask him to try again.

 

http://offer.ebay.com/ws/eBayISAPI.dll?BidderPermitLogin

image host
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Re: A problem with checkout

Thank you for the link.
I added him to the exemption list.
The transaction has gone through like a charm!!
Appreciate everyone's help.
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Re: A problem with checkout

I'd be checking your buyer requirement activity log to see which block was blocking them.....just out of curiosity.

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Re: A problem with checkout

Thank you for that... never gave it a thought.I was having too many senior moments with this transaction as it was!!
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