AARGh AP delays an defects..

[lane-ends]

Just received a "where is my item request" & of course related defect. Just checked tracking for all items sent via click and send on that day. All of them are showing as late. First one arrived on friday 10 days late, same city. the rest are not showing any activity yet, (street lodged). Obviously a problem in an AP collection system before first scan.

Does this mean I am potentially up for a defect for each and every shipment made on that day even though its obviously an AP delay?? Anything I can do?

[black*poppy]

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@collect247 wrote:

When a buyer goes to give feedback there is now a question from ebay asking if the item arrived within a specific time frame and the buyer can either tick yes or no.

If the buyer ticks no then wham seller gets a defect.

Sellers get evaluated every month well I do anyway and so far I have received 17 defects this month and it's going up every day.

4.84% defect so far so by the end of the month it will be goodbye to me.

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Are you guessing here or do you know absolutely that this has happened?  

[designers*n*more]

I got slapped with a INR defect last year when buyer asked "Where's my item". Item was received a couple of days later, buyer left +FB. Followed up with eBay several times about removing the the defect to which I was told, yes it will be removed, and after 2nd follow up was told "rest assured it will be removed". Check my DSRs, and there it is, still sitting there. Contacted them again this time was told it doesn't fall within their criteria for it be removed. So argued my point, same response. Then she told me they will not remove the defect so I sent copies of the original replies "assuring" me it would be removed. Now they refuse to reply!

Make sure you keep on at them if they haven't removed the defect or it will end up staying!

[joethenuts]

to black poppy , I understand costs is a problem ,but is it not looking after buyers  is what business is all about. 

look if I buy something from you and if I am in the same state as you , and it takes 5 working days to get my parcel , your using the wrong carrier.  2 days is max .whats going to happen when a 2 tier delivery sysyem comes in . how many times do you have to read a parcel leaves here goes to this state goes to another state comes back then goes to another state.  mmmmmmm

look no good complaining about a service , either stick to it or change .

[lyndal1838]

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@joethenuts wrote:

to black poppy , I understand costs is a problem ,but is it not looking after buyers  is what business is all about. 

look if I buy something from you and if I am in the same state as you , and it takes 5 working days to get my parcel , your using the wrong carrier.  2 days is max .whats going to happen when a 2 tier delivery sysyem comes in . how many times do you have to read a parcel leaves here goes to this state goes to another state comes back then goes to another state.  mmmmmmm

look no good complaining about a service , either stick to it or change .

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Joe, two days for delivery in the same state is rubbish....it can take that long to get an item from the next suburb in Sydney.

And for your information the 2 tier delivery system is already in operation as far as sorting the mail is concerned.

I believe it started 2 weeks ago....the postmistress at one of the largest post offices in central Sydney made the comment to my OH that she was not looking forward to the next week as all the new systems were starting....she specifically mentioned sorting the mail into fast and slow delivery.

[rkxfamily]

 Joe are you having a stir for a laugh?

 eBay validates Australia Post as a shipping method to the point of building it into their system.

 I print labels by  clicking within eBay and customers can choose  express or regular delivery. It's their choice.

 The point was about eBay defecting sellers for Australia Post's delivery times - something completely out of the sellers control.

 My assertion is that a good seller, packs well, sends withing 24 hours by the method chosen by the buyer and keeps the buyer up to date with messages and leaves feedback then they have truly done a great job and kept their promise. 

 How on earth do they deserve a "defect" if Australia Post without warning take an extra couple of days to deliver? Or the tracking fails to update properly or any of the myriad of things that mostly dont happen, but can occasionally happen. How is that the sellers fault? Why should they receive a defect? If anyone gets  a "defect" it should be Australia Post  but that is riduclous. I dont believe in adults giving each other "defects" in  business transactions. Its like being in school.

 Making every tiny possible thing the supposed fault of the seller to me indicates a sick and wrong-headed culture within eBay.

 Sellers are the real customers!

[joethenuts]

i can only go by the op and others , op states  7 days to same city , another states 7 days 150k away  

to rkxfamily   were does  it say you have to use aust post on ebay......  look i have seen  items on ebay with delivery estimate 2 days , sellers are setting there dates too low ,if you set your handling time  longer you should get a longer time to deliver .you cant blame the buyer if a delivery comes outside of an estimate time ,

[rkxfamily]

 Joe glitches can happen with any delivery service.

 My point is that we the sellers are being blamed. Imagine a diffenert corporate culture where instead of blaming good long-term reliable sellers who have proven themselves over years, eBay supported them when unforseen delay problems occurred. Seems crazy right? We have got so used to being blamed for everything.

Once we hand an item over we cannot control random delvery problems. Over a year it could easily cost more than the allocated "defects" no matter how good service we give. With Austraia Post's recent unreliability we could potentially get a years worth within a few weeks. But who knew? Australia Post was going fine and then suddenly went through a very unreliable few weeks. They are an approved service. If you had say twenty parcels in the system how is that your fault? You would have a big bag of defects before you had time to scratch yourself, no matter how good your service.

[joethenuts]

dont get me wrong rkxfamily i agree with you ,but if you think aust post are having problems just know ,well i dont know were you have been for years , check thru these posts alone google forums , but too many sellers think once they put a parcel in a red box or drop it off at a post office ,there job is done, if i send you a arcel the jobs done when you get it and its not broken or what.

all i am saying is no good sellers complaining about aus post ,either except it or go somewhere else , but when it comes to letters you dont have much choice.

[lane-ends]

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@joethenuts wrote:

i can only go by the op and others , op states  7 days to same city , another states 7 days 150k away  

to rkxfamily   were does  it say you have to use aust post on ebay......  look i have seen  items on ebay with delivery estimate 2 days , sellers are setting there dates too low ,if you set your handling time  longer you should get a longer time to deliver .you cant blame the buyer if a delivery comes outside of an estimate time ,

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The delay in this case was 10 days. It involves all items posted together on that day only. Items posted before and after that were delivered on time. Not blaming buyer. Not even blaming AP as this is one of those things that happen from time to time and could happen with any carrier who mislays a delivery somewhere.

The issue is Ebay defecting the seller for in effect following Ebays recommended and promoted service.. In fact if you want to pass the buck you can pass it right back to Ebays own label printing service that let the system down.

Ebay is also full of bad feedback due to issues buyers have with carriers. Stuff happens, the mentality of raising disputes and handing out defects, rather than simple communication creates an image of a troublesome trading evironment. Why wouldn't this put both buyers and sellers off trading here? Its bad PR full stop.

A system of collecting rewards for good service is long proven to provide incentive (thriving and growth mentality) not operating on a basis of puishment and removing privalages (survival mentality)

[rkxfamily]

@lane ends

 That last sentence you wrote sums it up eloquently.

"A system of collecting rewards for good service is long proven to provide incentive (thriving and growth mentality) not operating on a basis of puishment and removing privalages (survival mentality)"

 Too right! Spot on! 

 I realy believe eBay have come off the rails culturaly. They need to get back into a postivite rewards and incentive based system and  remember to validate their good sellers.

 New system gives peole a "can't win" mentality. It is all negative.