AP lost two of my parcels in one week: what to expect?

[everard6920]

This has never happened to me before (I had a parcel arrive very late around Christmas, but that was Christmas).

Checked the tracking for a couple of packages sent the 8th (to VIC) and the 11th (to NSW) from QLD. First only shows as received at the post office I lodged it at; the second shows as in transit at Granville (on the 12th).

All of the packages I've posted since then have been delivered.

I've messaged both buyers and have told them that I've lodged enquiries with AP, and will let them know what happens. Thought it was a good idea to let them know that I was aware that they haven't received their orders and that I'm doing something about it.

What are the chances that AP will find the packages or do anything? Slim to none, I'm guessing? Does anyone know how long the process usually takes? If the packages are not found, what is the best option to reimburse the buyer and avoid defects? I have online proof of lodgement for both (both buyers paid with Paypal, if that makes a difference).

If I have to reimburse the buyers out of my own pocket then so be it, it isn't their fault. Just wondering what the best way is to go about this.

Thanks in advance.

[collect247]

One word IDIOTS

[dmh160161]

AP lost a parcel of mine once, lodged at PO, had the receipt to show tracking number, on AP website it showed lodged, but that is where is stopped.  Never got delievered, buyer promised to let me know when it was received.  I lodged an enquiry with AP after 2 weeks, they never found it, so compensated me the postage, as no insurance, it was a gorgeous kaftan worth about $50 so not worth the insurance on buyers part.  I gave buyer full refund and apologised.  I still have the tracking number and check on it, still just shows lodged but never delivered.  Really have to wonder where they end up.