@thecatspjs wrote:
The more I read on the site map the more I realise how confused and contradictory the information is on this matter, for example the ebay site map states ...
Sellers are required under Australian law to accept returns for goods purchased from a business and provide Australian consumers with a repair, replacement or refund if the goods etc etc
And then ebay site map - goes on to explain in the next breath an entirely differently take on what accept returns actually means when filling in a listing and in fact only want me to select no returns accepted if I don't offer returns for change of mind or any reason.
Does not make sense to me ??? it is very misleading for both seller and buyer.
Rock and hard place really .......
I agree, in fact I would really like the returns policy that shows on listings (prior to clicking on the tab to read further) to reflect what is actually being offered in a way that properly clarifies things - technically, a store is not supposed to have a sign up that just says 'No Returns', but they can have one that says 'No returns for change of mind', as that does not attempt to mislead buyers into thinking they can't bring faulty goods back, however if you select No Returns on eBay, that's all it says you are not given any space to further clarify that term like you are if you accept returns.
In reality, I suspect there would be few issues if someone displayed Returns Accepted and excluded change of mind, and I think doing it that way is better than the alternative, but the less scope there is for things to be open to interpretation (or missed), the better.
