Abusive buyer misuse of returns - unbelievable distress as a seller

[jewelry_secrets]

Recently I asked ebay to help me because a buyer chopped the back off a platinum diamond ruby and sapphire pin to wear as a pendant - the wrote in messages they did this

Then...next day they started a return stating it was broken or damaged

i had documentation from an independant appraiser it was in good condition from an independent party I was never asked to provide this document..

I accepted the return

I reached out to ebay because this item was damaged...and changed....I don't know how to cover these losses as a seller there is no shop on the planet that allows buyers to alter items then forces sellers to accept back an item that may never be sold again and/or is damaged

By reaching out and asking for help I have now been told I will not get my final value fee credit back...I am being charged for asking for help

I NEVER ESCALATED THIS TO A CLAIM I JUST ASKED FOR HELP UNDER DURESS

I tried to discuss with the high value team but feel I have no rights

I feel frightened to start this conversation on ebay  and feel I will be persecuted further for it but I am terribly distressed at the treatment I have had

[countessalmirena]

@jewelry_secrets,

If it's deselected, then I'm really at a loss to explain why a return was immediately accepted when the buyer admitted they'd damaged this pin.

Please do go onto Live Chat tomorrow during business hours, and see what can be done. Your items are not of the sort whose loss you can shrug off if your buyers misuse the return process in this way.

(By the way, those peridot earrings - charming.)

[jewelry_secrets]

this would be an international case.....too complicated...the cost would be huge I am not a lawyer

the thing is I want ebay to work....like old fashioned powerful beautiful ebay...

because I buy on ebay....I value that...I sell on ebay...and that is mostly international...ebay is cool and powerful and wonderful allowing you to reach international buyers...however recent site changes...have escalated and encourage site wide fraud against sellers

[jewelry_secrets]

no I have no returns accepted but state I accept 3 day returns...that was not the issue

you cannot however refuse a return it's a fact

https://www.theguardian.com/money/2019/jan/13/ebay-sellers-scams-buyer-protection

this was many years ago

the policies got more strict against sellers...and now...really you do not have any rights. you do not have protection as a seller

please read the article if you are interested

[jewelry_secrets]

I could not I was given no opportunity to provide evidence that is the thing..please listen and please believe me...you see if we support each other as sellers....ebay can be a better place...I really think that

you cannot however refuse a return it's a fact

https://www.theguardian.com/money/2019/jan/13/ebay-sellers-scams-buyer-protection

this was many years ago

the policies got more strict against sellers...and now...really you do not have any rights. you do not have protection as a seller

please read the article if you are interested

[jewelry_secrets]

you cannot however refuse a return it's a fact

https://www.theguardian.com/money/2019/jan/13/ebay-sellers-scams-buyer-protection

this was many years ago

the policies got more strict against sellers...and now...really you do not have any rights. you do not have protection as a seller

please read the article if you are interested

you should read it

[jewelry_secrets]

doesn't matter if you accept returns or not ebay policies override your policies if a customer makes up an item is not as described or damaged..you have NOW...at this present time...(not historically) now...no forum to ever provide evidence...you are forced to accept the return

[jewelry_secrets]

wow that was toxic

[jewelry_secrets]

not just toxic but not true

but it's coming to a place near you soon and you will see ebay has changed

wish you well

god bless your kind words

[jewelry_secrets]

look ebay sellers I was reaching out to you...

I was talking to you from my honest experience here..

why?

I want ebay to be a better marketplace than it is

I feel sad about this and have had a bad experience

and maybe...maybe if rather than lashing out at me...

some other sellers listen here....

we can talk about this as a team

talk about it as a community

and maybe...

I really wish we can make ebay safer...more secure...and an enjoyable community to be part of not just buying but SELLING....

If you do not believe my experience

I would

because...if you sell on here..

this experience will come to a place near you soon...it's when not if

so maybe?

maybe...

maybe

please....

someone listen...

let's talk

and let's stand together and support each other because if you sell on ebay so do I and you are a colleague of mind and have my support too...

do I have support here?

i read some supportive words from non sellers..

HEY YOU SELLERS? do you care about ebay? I DO...i love ebay...

if you are listening ebay...

or if you care...

you know you need us sellers ...we make things..we sell things....on your site and without our things..our goods and services we list...and our time...then....well the marketplace is nought..

so ...sellers...please listen

I posted an article from the guardian

the ebay policies changed...recently and are severe..

sellers your experience will change on this site...MY EXPERIENCE CHANGED...on ebay...

and when it happens to you..you will cry...it will cost you.....and unless we support each other and have a dialogue here...nobody will care or listen

Now...I care about ebay...I really love ebay I often boast about the cool things I have found on this site

I have met some honest and beautiful customers on ebay and sold and shipped things all over the world now wow...that is cool!!! ebay is ...SORRY NO...ebay...was the greatest thing since sliced bread...it was

ebay...can you be great again?
this is not great....because sellers like me provide the goods that the customers buy

we really do

we really do matter

and out there...some clever entrepreneur gets that....

so if you sell...

and you value your business on ebay as I do and you love this marketplace

PLEASE LISTEN....

please offer support

please be proactive...

I am asking you

not just for me..

it's for you

it's for you I share my experience

and

it's for ebay I share my experience

can someone listen

there are some cruel words

can someone listen

can we work together to make ebay safe

[davewil1964]

So you consider a statement of facts, at least as much as you have given them, to be toxic?

I thought you were after answers - you seem to be after hugs. I don't do hugs with random strangers.

You broke ALL the rules re returns. That has come back to bite you. Read the actual policies that eBay provide and use them to your advantage.