Hi all.
I am struggling to get in touch with ebay to get answers re my account restriction. Here's what happened.
I've been selling professionally for over a decade.
Ebay has restricted my account (MC011) on the 24th April 19. This is the message they wrote:
A review of your eBay account has raised some concern that your use of services may not meet the guidelines in eBay's User Agreement. As a result, we've taken the following action on your account:
- Selling privileges have been temporarily restricted. You won't be able to list new items. You're also not allowed to register a new account.
- Some or all of your listings may have been removed (ALL listings were ended).
I have been a top rated seller for many years and my account metrics are all healthy. The feedback score has dropped a bit due to some issues with Australia Post but mostly I'm well above 99%.
Transaction defect 0.2%
Late shipment 1.98%
Cases closed without resolution 0.19%
All well within top rated status.
I am not selling anything against TOS. Same items as 3 years ago, nothing changed.
I am at a loss as to why they have restricted my account.
I called support, they told me to please close all cases in resolution center and appeal the decicion.
I did and get a permanent account suspension notice the day after (basically saying I can never sell on ebay again).
Now I am not getting any replies to my emails. Whenever I call I get flogged of with the same answer: the correct team is only contactable by email and their response time is 3-5 business days.
I don't even know what the problem is.
How can ebay suspend a long time seller without warning?
Has anyone experienced anything like this?
Can you please point me in the right direction?
Many thanks
Flo
