Advice needed on a Return Claim
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on โ11-04-2015 04:16 PM
On the 19/02/15 I sold a Blouse (on another account).
On 11/03/15 Customer opened a MBG through ebay citing item didn't fit. No communication with me at all.
As Measurements were in the listing I said I would accept the return but she would have to pay the postage.
Nothing has happened except that she has left me glowing feedback on an 'excellent transaction' !!?
She hasn't returned the item and I haven't refunded her.
Today I get a message from ebay asking me if I have received the item and would I like to refund her. The answer is no to both.
What happens now? If I leave it does the case just expire? Do I have to do something?
I don't want to contact her as I think she's made a mistake in leaving me feedback.
ebay have suggested I get them inolved to finalise everything but I read on here the other day that that wasn't a good idea.
HELP!
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Re: Advice needed on a Return Claim
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on โ11-04-2015 08:06 PM
Re: Advice needed on a Return Claim
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on โ12-04-2015 09:35 AM
The non returned returns eventually expire and close themselves.
You can't close them yourself.
You can ask ebay to close it but they'll probably give the buyer a refund in error. Well that's what they did with us lol
Re: Advice needed on a Return Claim
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on โ20-04-2015 09:36 PM
@digital*ghost wrote:
I'll update the thread on the 18th with what's happened to my request (just to allow for the possibility it's working on US time).
I forgot to check until now (despite eBay sending a further two reminder emails asking me if the items have been received back... ), but it's now the 20th and the request is still open, with eBay still asking me if I want to refund the buyer now.
Presumably the thing will close off, or expire, or do whatever it does, sometime in the future. o_O


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