Advice needed

[just_kits]

Hey guys.... I need some advice as I have not been put into this situtation before...

Long story short, I had an auction and someone won.. shortly after the auction ended they said it was a mistake and couldn't pay.... I can accept this... but the problem is.. I don't want to loose that extra money in ebay fee's... I know that if I open an unpaid item case that I can get these fee's back.. but I would need to let the buyer know this first... What happens if I email them back and say "I accept that you can't pay but I need to open a case agaisnt you" and they say No way??

Is there any other way around this? So that I get my fee's back and the buyer does not get a strike on their name?

[the-kazbar]

Hi Sonia,

if you go to your my ebay page on hover your mouse over the account tab at the top left side you should see everything you need there