Advice on Nutribullet warranty and feedback left

[justcruising49]

Any advice on Nutribullet please. I recently bought one, 12 months warranty, brand new etc. It arrived very fast, but altho everything was new, the unit itself had a cup sealed on with a lot of moisture inside. For how long who knows, and presume just water, but not good, however I thought it may have just been tested. And there were no warranty papers or contact details. Asked seller who said it should have had stuff inside to absorb the liquid, and any probs just let him know. All very well IF he stays on ebay, and IF he replies. Only have 60 days if any probs via paypal. I told him my concerns and he did not reply to them, just he was listing more. I wrote again, and no reply again. Altho I did not like to do so I left negative feedback. The unit has nothing to say it was made in Australia, not even a serial number. I am worried I might have got one repaired and put in a new box with new attachments, and am now aware if anything goes wrong after 60 days that will be my problem as seller may not even be around, and does not have to do anything anyway, or indeed reply to my emails as I have found out. A big chance I will have to take, as I did some research before buying and saw some had problems around 3 months so I really though 12 month warranty sounded good. Seller has straight away emailed me saying feedback was unfair as everyone else is happy, altho he did not reply to my questions previously. He wants me to revise the feedback, as everyone else has left good feedback. All very well till something may go wrong, and find no real warranty. I do not normally buy electrical items via ebay so what does everyone think on this, and any info on advertising warranty's please? Thanks

[cherry*135]

I thought items sold by auction on eBay are never covered by Warranty and those sold BIN have warranty only if seller is authorised seller for the brand they are selling.

Simply adding the words xx mths Warranty into a listing violates policy.

eBay members who offer items on eBay valued at more than $15 and who offer either a written warranty or service contract with the items must in their item descriptions provide one of the following:

• The full text of the written warranty

• A statement explaining how a free copy of the written warranty can be obtained upon written request

• A link within the listing that takes members to the warranty details

Violations of this policy may result in a range of actions, including:

• Listing cancellation

• Limits on account privileges

• Account suspension

• Forfeit of eBay fees on cancelled listings

• Loss of PowerSeller status

  http://pages.ebay.com.au/help/policies/warranties.html

[amber-eyed-girl]

If say, one of the major bricks and mortar retailers sold through an auction, then they can back their product.

you would have a record of paying them, the authorised stockist. It has been OK for me to claim for an issue under the normal warranty period, for an item bought here on auction. However, I would want to read the entire listing for any item.

the warranty was spelled out in full, as required, in the listing, for that item. They had followed the specific requirements that you have in your post in full, I think...from memory. It was a while ago.

the item came with a tax invoice and a written, normal warranty card that had been stamped and signed, so all good 🙂

[amber-eyed-girl]

What I do not know, though, is whether that was a policy violation?

they sold the same items at both auction and BINs at different times, with the auctions a form of clearance.

same terms for each type of sale, with warranty. Hmmmmm. But they did follow through on it.

[book-of-hezekiah]

I'm not trying to derail the convo, I just wanted to thank cq_tech for correcting me!

[hh8646]

Yes, likewise - the Nutribullet is a heap of rubbish. I handled it very carefully prepping for usage - but first complaint when operating it made a ridiculously load somewhat unhealthy noise. I thought - this thing will not last. Right on - inside 3 months it blew up in a cloud of electrical smoke. All the hype about it being highly successfull - claptrap. Don't waste money on it.

Allan

[cathobrien64]

I also bought a Nutribullet from Ebay in July 2014 with a 12 month warranty. This has just stopped working last week, a burning smell then nothing, I have sent 2 emails to the seller but no response. Really disappointing when paying $190 for something that only lasts 5 months and where to from here?

[justcruising49]

Mine is actually still working, so guess I am lucky. My seller is no longer selling on ebay. I would contact ebay by phone, not email as a computer usually replies and you need to send lots of emails back and forth till you get a person, then a different person answers each time. -very very stressful! It is a violation of ebays rules to advertise with warantee if you do not get a warantee if your seller did. But if only 5 months old you and if paid via paypal on your credit card you could try on your credit card insurance too.

[cathobrien64]

Thanks for the advice, I checked further after I posted this and the seller I bought it from is no longer on ebay either, possibly the same one

[i-love-my-sheep]

If they've disappeared, eBay may have shut them down for scamming. I think anything like this should be bought at a regular store, or even off the TV. At least you know what you're getting. Scam sellers can sound so convincing, especially when they have big flashy ads with lots of nice photos.

Sorry you got burnt.

[cathobrien64]

Yes definitely a lesson learnt